Headquarters
San Francisco, California
Company size
50+
Since
2017

About Us

Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.

Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.

By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.

Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.

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Cresta is excited to be recognized as one of the leading artificial intelligence startups by two highly respected organizations! πŸŽ‰

Thank you to @Forbes and @CBinsights for including us on the #AI50 and the #AI100 respectively.

#ai #startups

SO THRILLED CRESTA IS ON THE @CBinsights #AI100 AGAIN!

This demonstrates how Cresta is using AI to unlock the value of customer conversations for the #contactcenter #callcenter

https://bit.ly/3wlNsJF

@cresta Named to the 2022 CB Insights AI 100 List of Most Innovative Artificial Intelligence Startups http://ow.ly/fOcc30sjUpt #martech #marketing #Technology #Cresta

Join @engagevc Cohort 6 startup @cresta in building the future of work. Check out @cresta's list of over 20 open positions: https://cresta.com/careers/

Congrats to @GreylockVC backed @AbnormalSec, @cresta, @nuro, and @NautoInc on making @Forbes
#AI50 2022
https://www.forbes.com/lists/ai50/?sh=329e8093290f

Congratulations to the companies on this year’s #ForbesAI50 list. Proud to partner with @mutinycorp, @huggingface, @AMPRobotics, @DominoDataLab, @cresta, @whisperai1. Exciting companies pushing the promise of AI forward. https://www.forbes.com/lists/ai50/?sh=25a040f3290f

ARE YOUR CONTACT CENTER QA REPORTS COLLECTING DUST?

Current workflows don’t naturally incorporate QA scores into coaching.

Cresta’s new Coaching Plans & Scorecards combines all that in one console to power data-driven coaching.

Read here for more!
https://bit.ly/3MeMt3L

THRILLED THAT CRESTA IS ON THE @FORBES AI 50 LIST FOR THE THIRD STRAIGHT YEAR

This honor signals how Cresta is leading the charge in using AI to unlock the power of customer service #ForbesAI50 #CX #AI #contactcenter #callcenter #AI
https://bit.ly/3NjzUEr

CCW Las Vegas is coming up! Stop by and visit us at booth #700 and meet the team. Learn how Cresta turns real-time intelligence into real-time action, making agents more productive & creating great customer experiences. Book a meeting https://bit.ly/38v4UBV.
#ccwvegas #ai

LEARN HOW TO REDUCE AGENT ATTRITION IN YOUR CONTACT CENTER

In our latest webinar, contact center veteran & former exec Brittany Bell discusses agent attrition, steps to resolve staffing challenges, and how Cresta can help.

Click here for more!

https://bit.ly/3K5bQ5R

We're excited to announce that we are furthering our commitment to security with GitHub!

Cresta leverages GitHub in our software supply chain to ship secure code and reinforce our culture of security.

Read here for more.
https://bit.ly/38vGsQV

WANT TO SUPERCHARGE YOUR CONTACT CENTER QA?

QA is a key element of performance mgmt, but the current process is lacking.

Thanks to advances in real-time AI, QA is getting a much needed uplift to impact conversations as they happen.

Read here for more!
https://bit.ly/3Kn3O9E

Learn how AI-driven real-time intelligence turns insights into action β€” and transforms customer experience and employee experience in our upcoming webinar with Cresta's Product team.

You won't want to miss it!

πŸ—“ Tuesday, April 5th, 10:00 am PT

https://bit.ly/3tYFchC

THANK YOU, NASDAQ!! So honored to be featured today! Thank you Tiger Global Management, @sequoia, @GreylockVC, @a16z, @jpmorgan, @Genesys, @Five9, @Zoom, and Porsche. The future of the contact center is so bright!

#CX #CustomerExperience #AI #contactcenter #callcenter #AI

@Cresta and #Five9 Announce Real-Time Integration Powered by Five9 VoiceStream. Read more in the #pressrelease:
http://spr.ly/6013Kme3X

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FAQ

Where is Cresta headquarters?

Cresta headquarters is located at San Francisco, California.

When was Cresta founded?

Cresta was founded in 2017.

How many employees does Cresta have?

Cresta has 50+ employees.

What is Cresta's core business?

Cresta is Information Technology & Services company.

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