Headquarters
San Francisco, California
Company size
50+
Since
2017

About Us

Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.

Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.

By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.

Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.

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When airlines leverage the power of real-time intelligence, they’re bound to see compelling results.

Check out our latest blog post to learn more!
👉 https://cresta.com/blog/how-short-staffed-airlines-can-turn-an-impasse-into-an-inflection-point/

#Cresta Knowledge Assist unifies siloed knowledge bases into one powerful real-time experience. Our #AI offers the right information at the right time, so contact center agents get the information they need to resolve customer issues fast. Learn more at https://cresta.com/product/agent-knowledge-assist/

Did you know agents spend a third of their time on after-call work?

Attend this #webinar to learn how #Cresta’s Real-Time Auto Summarization & Note Taking automates away tedious tasks so that agents can provide better service!

👉https://cresta.com/webinars/assisted-automation-the-end-of-after-call-work-is-here/

Join Kevin Chang, Product Manager of Automation Services, at #Cresta for @srgreenhaus's upcoming Best Practices Roundtable: "Seamless Customer Experience - Combining AI, VA with Live Agents"
👉https://crmxchange.com/roundtable/seamlesscustexp/crmxchangesep2022.asp

Cresta is excited to share that we are speaking at @CCW_Digital's Online Event, Modernizing Service Experiences With AI & Digital from September 13-15 at 12PM ET!

To join our session click here: https://bit.ly/3cBbBFa

Whether you are in Retail, Telecom, Financial Services or another industry, Cresta's real-time intelligence platform can quickly layer into any contact center to help agents, managers, and leaders work together to grow revenue and improve efficiency. https://lnkd.in/gpkbR5W2

"Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls..."

Check out @zaydenam's new article for @htmagazine: https://hospitalitytech.com/how-contact-center-ai-helps-create-more-efficient-agents-and-more-satisfied-customers

On Sept 15th @cresta @nice @verint will discuss the newest best practices and solutions which provide the greatest potential to enhance your customers relationships with your organization. #AI #VA https://bit.ly/3aTsaeI #CCTR #CX #contactcenter

Cresta’s Real-Time AI amplifies the best practices of top performers in your contact center and applies them across your team, guiding agents through customer conversations with coaching, assistance, and automation.

Learn more about Cresta Agent Assist: https://cresta.com/product/agent-assist/

Cresta Director is your one stop shop for AI-enabled coaching, QA and performance management. It offers Contact Center managers visibility into frontline conversations and offers tools and workflows that accelerate performance management and QA.

🤓👉 https://cresta.com/product/director/

[Webinar]

Join us on Tuesday, August 23rd, at 11:00 am PT as we unveil our latest platform offerings with the launch of two new products, and exciting updates to Agent Assist and Director.

Save your seat: https://cresta.com/webinars/powering-insight-to-action/

As an intelligent application (and #IA40 winner) - harnessing the power of automation to enable humans to work alongside technology was a deliberate choice for @cresta. @ishani_ummat & @zaydenam talk more about it in our latest episode of Founded & Funded: https://bit.ly/3PewinI

We’re partnering with @sequoia in a back-to-school backpack drive to help kids in need of essential school supplies.

Support students in the Bay Area: https://info.sequoia.com/MjY5LUVUUC05NzkAAAGGRpJyBTx6QMyZdO1Vsm_3Z7EO7vy11m6vQQpXAifpXfqYhQZbcGWvQdsKlqrpSux-kAexfoM=

Support students in New York City: https://info.sequoia.com/MjY5LUVUUC05NzkAAAGGRpJyBlvRO3M74sFR3COFTjhk62CGcBa4zsrxPok9ORLsKQEzpEicwhcDvDskciH7-llLBEI=

Our CEO and founder, @zaydenam, sat down with @ishaniummat from @MadronaVentures to discuss @Cresta and his approach in building an intelligence based productivity suite. Hear the new Founded & Funded episode here! 🎙️👉 https://www.madrona.com/ia40-spotlight-cresta-zayd-enam/

#Cresta #AI

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FAQ

Where is Cresta headquarters?

Cresta headquarters is located at San Francisco, California.

When was Cresta founded?

Cresta was founded in 2017.

How many employees does Cresta have?

Cresta has 50+ employees.

What is Cresta's core business?

Cresta is Information Technology & Services company.

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