We're excited to announce the launch several new solutions to our real-time intelligence platform! This is another huge step towards making contact centers more effective and efficient using generative AI. Get all the details here:
https://cresta.com/blog/cresta-expands-generative-ai-solutions-for-the-contact-center/

If you know us, you know we love talking about using AI to drive contact center success (it's what we do, after all). But we're not the only ones! Check out what @cmswire has to say about the benefits of using AI in the call center. https://www.cmswire.com/customer-experience/3-key-benefits-of-ai-in-the-call-center/

Grab your seat for this exclusive webinar - starting in 1 hour!

Tune in to gain insights into how business leaders can leverage Generative AI to reimagine the contact center, making their agents' lives easier and their customers' experiences better: https://cresta.com/webinars/generative-ai-what-does-it-mean-for-the-contact-center/

🚨TOMORROW🚨
It's not too late to register for our upcoming webinar! Join us tomorrow, Thurs. March 23 at 11am PT | 2pm ET, to learn about Generative AI and what how it will shape the future of contact centers.

Register here: https://cresta.com/webinars/generative-ai-what-does-it-mean-for-the-contact-center/

With so much customer data flowing into contact centers, it can be hard to separate signals from noise.

Cresta Insights allows business leaders to hone in on what matters with real-time insights tailored to their contact center. Watch our demo here: https://cresta.com/videos/cresta-insights-demo/

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Discover how a Fortune 500 insurance company up-leveled their contact center and drove a 7% increase in revenue by partnering with Cresta's fully integrated AI platform. Read their success story now!

#insurance #ai #successstory
https://cresta.com/customers/fortune-500-insurance-company/

Tune in next week as our industry experts explore the concept of Generative AI and discuss how this valuable technology will impact the way contact centers operate and deliver exceptional experiences customers.
⭐️Thurs. March 23 - 11am PT | 2pm ET⭐️
https://cresta.com/webinars/generative-ai-what-does-it-mean-for-the-contact-center/

Cresta surveyed 2,000 U.S. adults to better understand how Americans feel about engaging with #virtualagents.

Read the full report to learn how customers are reacting to the rise in virtual communication, and what role #AI plays in it all:
https://cresta.com/blog/state-of-the-virtual-agent-how-do-americans-feel-about-engaging-virtually/

We are excited to announce that Cresta has won a 2023 CUSTOMER Product of the Year Award from @tmcnet for the Cresta AI Productivity Suite! 🙌 Get the details here: https://cresta.com/press/cresta-receives-2023-customer-magazine-product-of-the-year-award/

Meet the minds that are reimagining how contact centers uncover, understand & act upon customer interactions to drive value.

Founder, S. Zayd Enam, says "Tech alone cannot create lasting innovation - workplace innovation is only possible if humans & machines work together."

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Cresta Co-Founder @zaydenam will be joining a panel of guest speakers to discuss generative AI and how best to implement it to create maximum value.

Register today to learn about the power of AI in customer service directly from industry leaders: https://mckinseytalksoperations.com/event/unlocking-value/

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Ready to take your contact center to the next level? Here are 3 ways AI can help accomplish that:

1️⃣ Automated coaching
2️⃣ Immediate visibility
3️⃣ Speedy time to value

Learn more about the ways Cresta Opera transforms the contact center: http://bit.ly/3xelf7s

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The evolution of AI has directly impacted contact centers. With AI evolving so rapidly, more transformations are coming soon. Read our blog on 7 key predictions for how generative AI will shape the contact center world in the next 5 years. #generativeai https://cresta.com/blog/generative-ai-in-the-contact-center-seven-predictions/