Customer Success Consultant (Victoria, New South Wales, or Queensland)
- Remote from
- 🇦🇺 Australia, 🇳🇿 New Zealand
- Job function
- Job type
- Full Time,
- Job posted
- Apply before
- 14 May 2024
- Industry
What your impact will look like here:
- The right candidate will enjoy building strong relationships with key drivers of government engagement and digital communication in all levels of government. You’ll bring your digital transformation experience as a professional, and your user experience as a citizen, to bring out the best in our clients and become a trusted ear to our public sector contacts.
- A typical day might involve a strategic check-in with a senior team member at a government department or agency, a follow-up call liaising with our product team to recommend SaaS updates and new use cases or passing on great client examples to our marketing teams and identifying contemporary trends in digital transformation that demand attention.
- Manage a territory of diverse clients utilising the Granicus suite of digital solutions across New South Wales, Victoria, and Queensland.
- Build and maintain internal relationships to ensure the customer voice is advocated for and we continue to provide success and satisfaction with our product suite and services
- Collaborate with internal teams to deliver timely information and solutions to address customer issues and needs ultimately driving retention and referral business
- Work in collaboration with the Sales team to identify and close upsell and cross-sell opportunities that would be beneficial to the client.
- Close small sales deals, when applicable
You’ll love this job if you have, are or, do:
- Residence in Queensland, Victoria, or NSW (REQUIRED)
- Great interpersonal skills and able to build a rapport with our customers from the C-Suite through to the platform user.
- Understanding of web/CMS applications, ideally in a government context utilising OpenCities or driving a digital transformation process and/or community and stakeholder engagement methodology, is highly desirable
- Familiar and comfortable with record keeping and analysis in CRM solutions including Salesforce
- Skilled in negotiation and issues management with customer-for-life attitude
- High level written and verbal communication skills
- Understanding of public sector challenges and processes
- You are highly accountable and a creative problem solver, able to independently take initiative and execute solutions where appropriate
- Flexibility to undertake some intra and Interstate travel as required.
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FAQ
What position is Granicus hiring for?
Granicus is hiring a remote Customer Success Consultant (Victoria, New South Wales, or Queensland) from 🇦🇺 Australia, 🇳🇿 New Zealand
What type of employment does Granicus offer?
This is a Full Time role.
