Technical Customer Support

Job function
Technical Support
Job type
Full Time,
Job posted
Apply before
3 May 2024
Industry
Computer Software

About Dynatrace

Simplifying cloud complexity and accelerating digital transformation with automatic and intelligent observability

5.0 Rated

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We’re an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We’re fueled by the diversity of our talented employees.

Job Description

We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace.

As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers.  You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role.

Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack.

If you have always wanted to work in technology, Dynatrace could be the right company for you. Responsibilities include:

  • Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
  • Assist in configuration and implementation of best practices and maintain a customer’s Dynatrace environment based on communicated customer business goals
  • Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
  • Create and manage web and mobile measurements scripts
  • Analyze day to day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal Analysts
  • Proactively identify issues, escalating to appropriate team members as needed and communicating progress

Qualifications

Minimum Requirements:

  • Associate’s Degree in a technology related field is required
  • Minimum of 1 year of experience in technology related field

Preferred Requirements:

  • Bachelor’s Degree in a technology related field is preferred
  • Experience in data driven analysis – excellent at working with, understanding and analyzing data
  • Familiarity with JavaScript
  • Operates with a customer first focus
  • Proven ability to work under pressure; ability to handle multiple conflicting priorities
  • Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
  • Strong verbal and written communication skills
  • Has a passion to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
  • Knowledge of industry performance metrics and recommended thresholds

Expectation: all Insights team members are expected to travel at least 1 time per year for annual team meetings.

Additional Information

*** This can be a remote role but if the business requires travel for customer work shops or meetigns this will be needed***

Apply here >

FacebookTwitterLinkedIn

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Technical Support

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Dynatrace hiring for?

Dynatrace is hiring a remote Technical Customer Support from 🇺🇸 USA, 🇪🇺 Europe

What type of employment does Dynatrace offer?

This is a Full Time role.

Network

Jobicy+ Subscription

Jobicy+

284 subscribers are already enjoying exclusive, experimental and pre-release features.

Free

USD $0/month

For people just getting started

Unlimited applies and searches
Access on web and mobile apps
One active job alert
Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

Ad-free experience
Up to 10 active job alerts
Personal career consultant
Go to account ›