About the Job:
Red Hat’s Technical Services team is looking for an experienced, enterprise-level engineer to join us as a Middleware Technical Account Manager (TAM) in Spain.
Red Hat’s Technical Services team is looking for an experienced, enterprise-level engineer to join us as a Middleware Technical Account Manager in Spain. Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Middleware stack to meet their business needs. This is not a sales role. You’ll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Services teams. As Middleware Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.
What you will do:
Become a Red Hat technical ambassador, working closely with a small number of customers using Middleware technologies; develop relationships with key business and IT stakeholders, including customer managers and technical associates
Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service
Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams
Provide advice and guidance to customers about their current and future use of Red Hat’s offerings
Perform technical reviews and share knowledge to proactively identify and prevent issues
Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans
Handle customer escalations with Red Hat and customer teams
Engage with Red Hat’s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption
Analyze and present periodic reviews of operational performance to customer leadership
Deliver trainings and presentations to customer associates
Travel, as necessary, to visit customers or attend internal events
Collaborate with third-party hardware and software vendors
What you will bring:
Combination of technical and customer-facing skills and the desire to embrace and develop both
Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills
Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)
Native level Spanish Language skills and excellent verbal and written communication skills in English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms
Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency
Interest in developing technical skills and future development into OCP/ Ansible/ RHEL direction
Middleware TAM Technical Skills
Knowledge of the JEE/Jakarta platform
Experience analyzing and troubleshooting large-scale Java application issues through configuration, log analysis, thread stack, heap dump analysis, and JVM analysis; ability to set up an action plan based on this data
Practical experience with Java middleware technologies and offerings like application servers, messaging, integration, etc.
Java coding and development experience
The following are considered a plus:
Experience with API management systems like Red Hat 3Scale API Management
Event streaming tools like Kafka or similar
Professional Java coding and development experience
Practical experience with JBoss EAP and JBCS HTTP server
Openshift general knowledge
Maven experience
Experience automating Middleware using Ansible
Experience with Single Sign on software, especially with Keycloak.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
