Customer Success Manager – Construction

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of AEC organisations in EMEA. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.

Responsibilities:

• Be accountable for the relationship health of a selected portfolio of accounts
• Develop Customer Success Plans, with documented value delivered
• Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use
• Mitigate any churn risk and guide expansion discussions
• Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Minimum Qualifications:

• In-depth knowledge of the construction/con tech industry
• Proficient in problem solving
• Familiar with the Construction Technology Ecosystem
• Experience communicating the value of technology and its features to customers
• Ability to travel when required
• Experience in building face-to-face relationships with customers

Preferred Qualifications:

• Professional proficiency in any of German, Spanish or French
• 2+ years experience in the Construction Industry or Construction Technology Industry – (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction
• Extremely beneficial would be detailed understanding of our ACC Platform or similar CDE and Construction/Project Management solutions

The Ideal Candidate:

• You are passionate about digitisation and progress in the construction industry
• You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room
• You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment
• Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions
• Excited by technology and happy to get into the product detail

About Autodesk:

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency:

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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