Health & Benefits Manager, Account Management

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 3 Jul 2025
Apply before: 3 Aug 2025
Experience level: Senior
Views / Applies: 12345 / 123

About company

About Inspira Financial

Pioneering health and wealth solutions as a privately owned leader.

Financial Services
2000

Actively Hiring

Responsible for increasing client satisfaction, retention, and growth by efficiently delivering competitive services through a fully integrated organization staffed by knowledgeable, client-focused professionals
Maintains oversight of functions within Client Services which provides focused service from pre-sale consultation through initial post-sale client administration
Support in fostering strong, long-term partnerships with clients, consulting community and channel partners
Executes strategic and operational plan in support of business client service objectives and initiatives
Manages a team of professional employees and/or supervisors

Responsibilities

Lead and manage team effectiveness by identifying and resolving technical, operational, and personnel challenges across teams
Assesses individual and team performance on a regular basis and provide candid and timely developmental feedback; monitors training plans and ensure training needs are met
Develops, monitors and reviews performance reports and service performance trends for each account against the plan and recommends specific actions or remedies as necessary
Establishes a clear vision aligned with company values; sets specific achievable objectives and action plans; motivates others to balance customer needs and business success

Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems
Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals; builds a cohesive team that works well together
Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers
Drive innovation and growth by focusing on automation and/or process improvements that can positively impact resource capacity.
Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers
Other duties as assigned

Typical schedule for this position is Monday to Friday, from 8 am CT to 5 pm CT. 10%-15% travel nationwide.

Qualifications

• 7-10 years of applicable experience
• 3-5 years of leadership experience
• Bachelor’s Degree in Business or related field

Skills & Abilities:

• Excellent analytical skills with a proactive nature
• Strong organization skills with a drive to meet deadlines.
• An affinity for accuracy and efficiency
• Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
• Strong verbal and written communication skills
• An aptitude for prioritization and multi-tasking
• Strong collaboration skills
• A drive to learn and apply new concepts quickly.
• Experience with Salesforce CRM preferred.

Apply now >