Customer Service Representative

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Job function: Customer Success
Job type: Full Time,
Job posted: 27 Apr 2025
Apply before: 27 May 2025
Views / Applies: 12345 / 123

Growth can be a great problem to have—as long as you have the right team.

Outsourcing/Offshoring
2015

We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

Respond promptly and professionally to customer inquiries via phone, email, and/or chat
Provide accurate information about products and services to customers
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Properly and accurately document customer interactions in the organization’s CRM
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

Previous customer service experience or equivalent
Strong communication skills, both verbal and written
Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

Previous experience in the call center environment
Experience supporting customers via phone calls, chat and email
Familiar with CRM systems and practices

Ninja Perks and Benefits

Competitive compensation
Medical, dental and vision insurance
Paid time off, birthday leave
Opportunities for skills training and personal and professional development
Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Apply now >