About Us
Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
Udacity is now an Accenture company, and exciting things are happening! π Our Enterprise Customer Success team is passionate about helping companies and their
employees realize the power of Udacityβs training at scale. We are proud to empower the worldβs leading companies with training in the latest technologies used to develop powerful new products and services.
We are actively seeking a Team Lead to our Customer Success Manager team in North America! Our ideal candidate is customer obsessed, and an experienced leader with a proven track record of providing highly-professional, value-based service to executives and managers at multinational companies over 1B in annual revenue. In this critical role, you will guide your team to effectively shape early-stage qualification activity, demonstrate value with the metrics clients care about, build champions outside of our install base, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction.
Location: While this is a remote based position, we will only consider qualified candidates who are currently residing in the UK or Germany. No relocation assistance or visa sponsorship is offered at this time.
What We Do
Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.
Donβt stop there! Please keep reading…
Youβve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but donβt meet every single point in the job description, please apply!Β
We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds.Β
Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for β6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Existsβ
Last, but certainly not leastβ¦
Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyoneβs perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws.
As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.
Udacity’s Values
Obsess over Outcomes – Take the Lead – Embrace Curiosity – Celebrate the AssistΒ Udacity’s Terms of Use and Privacy Policy
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory βΊ
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Udacity, Inc. is hiring a remote Customer Success Manager, Team Lead – Europe from π¬π§ UK, π©πͺ Germany
This is a Full Time role.
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