As a member of the Professional Services Team, our Technical Consultant is responsible for helping customers maximize their investment in Crunchtime by implementing, training and supporting their use of integrations connecting Crunchtime products to other systems within their technology stack. The Technical Consultant serves as the customer-facing technical subject matter expert within the context of an overarching Professional Services engagement, advising the customer on integration functionality which can be used to meet their specific business needs. Additionally, the Technical Consultant seeks to identify gaps that may exist within the solution and works collaboratively with both the customer and internal Crunchtime resources to arrive at solutions that both enhance the product and delight the customer.
What you’ll do as a Technical Consultant
Communicate both verbally and in writing with customer stakeholders at all levels of the organization, tailoring content and messaging based on the roles and functional/technical responsibilities of the audience.
Drive design and configuration activities in preparation for the deployment of integration solutions to the customer’s environment.
Work with customers to identify, troubleshoot and resolve technical issues encountered during installation and testing phases of the project.
Collaborate with representatives for other departments within the Crunchtime organization (Implementations, Client Success, Development, Sales, Support, Technical Support) to address customer requirements and continuously advance the product suite.
Train customers on solution administration and provide supporting resources, empowering them to manage the integrations in place and expand on their own.
Transition engagement details to the appropriate internal support resources upon completion of a project to ensure a seamless customer experience moving forward.
Build, maintain and publish assets in support of the Technical Services delivery process.
Provide training and knowledge transfer to other Technical Services team members regarding delivery processes for integration work streams with which they are responsible.
What we’re looking for
Ability to work in a fast-paced, dynamic environment
Excellent time management and prioritization skills; able to multitask to meet project deadlines
Independent mindset, willing to engage in all aspects of project work in an individual capacity
Solid understanding of relational database concepts
Proficiency in both reading and writing SQL statements
Familiarity with the following:
Oracle PL/SQL, in particular, stored procedures
Object-oriented programming concepts
Basic Linux server administration
Web services concepts (REST and SOAP) and associated developer tools (Postman, Insomnia)
File transfer protocols (FTP, SFTP, AS2)
Proficiency with reading and interpreting XML and JSON documents
BS in Hospitality Management and/or Information Technology/Information Systems
3-5 years of restaurant operations experience
Nice to haves
Familiarity with EDI formats
Understanding of financial accounting concepts (general ledgers, chart of accounts)
What you’ll get
Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.
Share this job
Facebook
Twitter (X)
LinkedIn
WhatsApp
Telegram
Copy link
FAQ
What position is Crunchtime hiring for?
Crunchtime is hiring a remote Technical Consultant from 🇺🇸 USA
What type of employment does Crunchtime offer?
This is a
Full Time role.
Talent Community
The ability to work remotely offers a better work/life balance. Get the best remote work offers wherever you go.