Customer Care Specialist

As a Customer Care Specialist, you are the voice of our organization and our clients, and you are highly valued as our customers’ primary point of contact. Providing excellent customer service is a top priority for us, and we are invest in your success in this role!

The customer experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener and problem solver, and you believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

What makes us different?

• Comprehensive benefits package from day one of employment, including health, dental, and vision coverage.
• Competitive paid time off, including holidays.
• Pay is based on several factors, including relevant work experience, education, and certifications.
• We offer various work schedules and pay shift differentials for night and weekend hours worked.

What will be my duties and responsibilities in this job?

• Receive in-bound calls from customers and provide superior service.
• Listen to our customers’ concerns, solve problems, answer questions, and work with them to find a resolution while showing empathy.
• Because every customer is different, you will take the initiative to truly understand our customers’ current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades, or sales of any kind

What are the requirements needed for this position?

• Minimum of 1 year experience providing customer support.
• Great communication skills, a love for talking to people and ability to “wow” customers on every call.
• Relentless drive to own the customers problems and ability to think outside of the box to resolve them.
• Minimum high school diploma or GED.
• Ability to commit to having a home office environment that is free of distractions or responsibilities outside of the role during working hours assigned.
• Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.

What other skills/experience would be helpful to have?

• Minimum of 2 year’ experience providing customer support in a call center, banking, insurance or sale environment/industry.
• Excellent verbal, written, and listening skills.
• A college degree.
• Prior experience in a work from home position
• Bilingual in English/Spanish: the ability to speak, read, and write the Spanish language fluently.
• Strong attention to detail
• Ability to adapt to change and work well in a fast-paced environment.
• Ability to multi-task using technology.

What are the working conditions and physical requirements of this job?

• Prolonged periods siting at a desk and working on a computer.
• This is a full-time job. Assurant’s hours of operation are 7 days a week, Monday through Sunday, 365 days per year, including holidays. Work schedules are generally set for several months at a time but are subject to change based on business needs, and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.
• You must be willing and able to start as late as 12pm EST and work until 9pm EST.
• While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.
• General office demands.

Pay Range: $ 14,69 – $ 27,12

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

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