Technical Trainer

As a Technical Trainer, you will be responsible for delivering engaging, high-impact training sessions to public sector clients, helping them maximize the value of our GovTech solutions. Your focus will be on facilitating in-person and virtual training sessions, ensuring that end users understand and effectively use our products. You will work closely with Project Managers, Product Development, and Customer Success teams to tailor training programs to client needs and support successful implementations.

This role requires exceptional presentation skills, a passion for client success, and the ability to adapt training approaches to different audiences. The ideal candidate is an enthusiastic educator with a consultative mindset, capable of making complex software solutions accessible and user-friendly.

What your impact will look like:

• Deliver live, interactive training sessions (both virtual and in-person) for public sector clients, ensuring they effectively use our products.
• Tailor training content to address client-specific needs, use cases, and GovTech industry best practices.
• Manage multiple training engagements from scheduling to completion, ensuring a smooth and impactful learning experience.
• Serve as a trusted advisor, advocating best practices to drive long-term success for clients.
• Provide post-training support and guidance to help clients apply their knowledge in real-world scenarios.
• Collaborate with Project Managers and Implementation teams to ensure training aligns with broader client engagement goals.
• Assist in refining and updating training materials to reflect new product features and enhancements.
• Continuously evaluate training effectiveness, incorporating client feedback to improve future sessions.
• Travel up to 50% in North America to conduct on-site trainings as needed.

You will love this job if you have:

• Passion for training and empowering public sector clients to succeed with GovTech solutions.
• Strong presentation and facilitation skills, with the ability to explain complex concepts in a clear, engaging way.
• Proven ability to adapt training approaches to different audiences, from technical users to non-technical stakeholders.
• Ability to manage multiple training sessions simultaneously in a fast-paced environment.
• Detail-oriented, with strong organizational and problem-solving skills.
• Familiarity with learning management systems (LMS), online training tools, and virtual facilitation platforms.
• Knowledge of responsive web design, accessibility, content management systems (CMS), analytics, and/or social media platforms is a plus.
• Bachelor’s degree or equivalent experience in education, training, instructional design, or a related field.
• Fluent in English and French.

Security Requirements:

• Responsible for protecting company and client information in accordance with the organization’s security policies.
• Must uphold the confidentiality, integrity, and availability (CIA) of all information assets.
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42

Join our team and help shape the future of GovTech education by developing industry-leading learning programs, certification paths, and immersive tutorials that empower public sector clients to excel—and partnering with Sales and Marketing to maximize the value we deliver to our customers.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- – We bring in special guests from time to time to discuss issues that impact our employee
• population

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

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