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We’re looking for passionate individuals with open availability (days, evenings, nights, weekends) to join our team!
About Us Signet Jewelers is the world’s #1 specialty jewelry retailer, known for our “People First” approach. We’re all about world class customer service, continuous learning, and empowering our team members at every level.
The Role As a Customer Experience Specialist, you’ll be the first point of contact for our customers by phone, delivering exceptional service and keeping our brands—Kay, Jared, Zales, Peoples, and Banter—our customer’s jeweler of choice!
Responsibilities
Answer customer calls with professionalism, courtesy, thankful for the opportunity to address your customer’s question or concern
Provide exceptional, personalized support by quickly providing resolutions that are personalized to your unique customer
Keep accurate records of customer interactions and transactions
Multitask by documenting and researching while engaging with customers during the call to drive the interaction towards an efficient resolution
Exceed your customer’s expectations through your phone etiquette, always representing the company in a positive light
Exceed expectations in production, call efficiency, schedule adherence, and communication quality
Handle escalated concerns with empathy and professionalism, keeping your cool under pressure
Qualifications
Experience in customer service or client support
Strong communication skills, especially over the phone
Ability to handle multiple tasks efficiently while maintaining attention to detail
Familiarity with data entry processes and office software is a plus
Multilingual skills are a plus for serving a diverse customer base
Analytical mindset to assess feedback and improve service
Comfortable with Microsoft Word, Excel, and basic math
Why You’ll Love Joining Our Team
Be part of a diverse, welcoming culture that celebrates YOU!
We’ll provide everything you need to shine—straight from home
Enjoy competitive starting pay of $16.50 per hour, seasonal overtime, employee discounts, and an optional medical benefits package through Stride
Bilingual? Earn extra pay with Spanish language proficiency! (Must be able to speak and write in both English and Spanish, and pass assessment)
Kickstart your career with up to 6 weeks of paid training, plus ongoing learning and development
Explore cross-training opportunities in different contact methods like chat
Know someone great? Refer them and earn a bonus when your referral completes 60 days of employment!
Seasonal team member performance/attendance reviewed periodically for potential of permanent position
Apply Today! Submit your resume to be considered. If selected, interviews will be held via Microsoft Teams (camera-on, recorded for quality). Make sure Teams is installed on your device. Further details will be shared once your interview is scheduled. We look forward to connecting with you!
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
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FAQ
What position is Signet Jewelers hiring for?
Signet Jewelers is hiring a remote Seasonal Customer Experience Specialist from 🇺🇸 USA
What type of employment does Signet Jewelers offer?
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