We’re looking for passionate individuals with open availability (days, evenings, nights, weekends) to join our team!
About Us
Signet Jewelers is the world’s #1 specialty jewelry retailer, known for our “People First” approach. We’re all about world class customer service, continuous learning, and empowering our team members at every level.
The Role
As a Customer Experience Specialist, you’ll be the first point of contact for our customers by phone, delivering exceptional service and keeping our brands—Kay, Jared, Zales, Peoples, and Banter—our customer’s jeweler of choice!
Responsibilities
- Answer customer calls with professionalism, courtesy, thankful for the opportunity to address your customer’s question or concern
- Provide exceptional, personalized support by quickly providing resolutions that are personalized to your unique customer
- Keep accurate records of customer interactions and transactions
- Multitask by documenting and researching while engaging with customers during the call to drive the interaction towards an efficient resolution
- Exceed your customer’s expectations through your phone etiquette, always representing the company in a positive light
- Exceed expectations in production, call efficiency, schedule adherence, and communication quality
- Handle escalated concerns with empathy and professionalism, keeping your cool under pressure
Qualifications
- Experience in customer service or client support
- Strong communication skills, especially over the phone
- Ability to handle multiple tasks efficiently while maintaining attention to detail
- Familiarity with data entry processes and office software is a plus
- Multilingual skills are a plus for serving a diverse customer base
- Analytical mindset to assess feedback and improve service
- Comfortable with Microsoft Word, Excel, and basic math
Why You’ll Love Joining Our Team
- Be part of a diverse, welcoming culture that celebrates YOU!
- We’ll provide everything you need to shine—straight from home
- Enjoy competitive starting pay of $16.50 per hour, seasonal overtime, employee discounts, and an optional medical benefits package through Stride
- Bilingual? Earn extra pay with Spanish language proficiency! (Must be able to speak and write in both English and Spanish, and pass assessment)
- Kickstart your career with up to 6 weeks of paid training, plus ongoing learning and development
- Explore cross-training opportunities in different contact methods like chat
- Know someone great? Refer them and earn a bonus when your referral completes 60 days of employment!
- Seasonal team member performance/attendance reviewed periodically for potential of permanent position
Apply Today! Submit your resume to be considered. If selected, interviews will be held via Microsoft Teams (camera-on, recorded for quality). Make sure Teams is installed on your device. Further details will be shared once your interview is scheduled. We look forward to connecting with you!
