Operations Manager – ABA Therapy Services

Brightstone Therapy is a provider dedicated to enhancing the lives of children with developmental challenges. We have established unique and collaborative partnerships with childcare centers, where we offer specialized ABA therapy services to children. Our mission is to deliver comprehensive support, ensuring all children thrive in our inclusive environment.

Job Title: Operations Manager – ABA Therapy Services

Salary: $70,000-$80,000 depending on experience

Location: Remote (with flexibility)

About Us

At Brightstone Therapy, we provide compassionate, evidence-based Applied Behavior Analysis (ABA) therapy for children with autism. Our mission is to support families quickly, ethically, and with the personal care they deserve. We believe the first step in care is just as important as the therapy itself – and that begins with you.

Position Summary

We are seeking a highly organized and proactive ABA Operations Manager to manage staff scheduling, client coordination, and operational support for our clinical teams. This role involves overseeing master schedules, handling time-off requests, minimizing appointment gaps, and ensuring timely documentation and authorizations for multi-state operations. The manager will work closely with recruiting, billing, clinical leadership, and intake teams to maintain compliance, streamline operations, and support high-quality care delivery. Strong attention to detail, communication skills, and a commitment to regulatory and HIPAA compliance are essential.

Key Responsibilities

• Oversee master schedules of clients, their clinical teams, and staff

• Manage employee time off requests

• Design schedules proactively to minimize gaps and cancellations and over schedule to account for future cancellations.

• Ensure timesheets are converted timely and accurately

• Provide staffing needs to recruiting department

• Ensure proper staff-client matching based on needs and therapist expertise in collaboration with Director of Clinical Services.

• Work with families to reschedule missed sessions promptly to avoid loss of hours.

• Ensure internal processes for tracking client authorizations to prevent lapses in approved services are set up with accuracy and monitored.

• Ensure timely submission of reassessments and required documentation for continued care in collaboration with Director of Clinical Services.

• Work closely with insurance and billing teams to track authorization expirations and approvals.

• Complete financial form, explain to families, and collect signatures for agreement to proceed with services

• Managing connections in Central Reach to protect HIPPA

• Track and ensure timely renewals of RBT competency assessments, preventing certification lapses.

• Oversee CPR certification renewals and compliance with regulatory requirements.

• Complete onboarding, orientation, and training of new staff members, schedule with lead RBTs/BCBAs for clinical training.

• Ensure all scheduling, authorizations, and staff certifications comply with industry and insurance policies.

• Work closely with clinical leadership to ensure operational efficiency.

• Works closely with the intake coordinator to ensure client inquiries are converted into active clients

• Maintains budget for purchases of supplies and materials for clinics

• Manage files and documentation for employee certifications, onboarding, intake, client and employee absences

Qualifications

• Bachelor’s degree required
• Once a month travel to Jacksonville Florida required
• East cost time zone preferred but not required
• Experience in ABA, behavioral health, or healthcare administration is a plus.
• Exceptional interpersonal and communication skills, especially over the phone.
• Ability to multitask, stay organized, and manage a fast-paced workflow and remote work environment.
• Central Reach experience is not required but highly preferred.
• Detail-oriented, compassionate, and highly professional.
• Knowledge of HIPAA & private health information laws required

Why You’ll Love Working With Us

• Flexible hours and fully remote work environment.
• Supportive and mission-driven team that truly values your role.
• Growth opportunities in a rapidly expanding organization.
• Comprehensive benefits package including PTO
• Make a real, lasting impact in the lives of children and their families.

Apply now >