This job post has been manually reviewed for authenticity and compliance.
Job Summary
Tailor my resume to this job
Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers.
After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact...
Am I a good fit for this job?
Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate.
After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles...
Cover Letter Assistant
Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers.
Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team...
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you’re launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.
Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.
More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.
Smartcat’s vision is to realise a world where there is equal access to innovations and ideas.
Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It’s well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.
Mission
The mission of a Customer Experience Specialist at Smartcat is to address our customer’s needs by offering assistance with empathy, passion, and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed. By delivering excellent support to our amazing users, you’re expected to maintain a great customer satisfaction rate in this role.
Outcomes:
Keep the CSAT above 96%
Ensure SLA goals are met (target > 95%)
Passionate and ready to pick and resolve tickets from the queue (Average 50 tickets per week)
Should learn new technologies or new offerings of the product independently (training and help will be provided)
Should strive for the resolution of issues within 2 business days across all customers
Your responsibilities will be:
Resolve customer requests in modern ticketing systems such as Zendesk and YouTrack
Engage with customers via tickets during respective shifts
Effectively take part in the rotational on-call roster to help our enterprise customers with critical issues during off-business hours. We offer on-call allowances as per the shifts.
Brainstorm and troubleshoot complex issues
Develop and maintain documentation for the user’s help center and internal usage
Escalate customer requests to other teams (product, infrastructure, DevOps, etc.)
Engage and collaborate with engineers, analysts, testers, product managers, and other customer-facing teams such as the Accounts management team and Sales for a top-notch customer experience.
Requirements:
Must have or practice consistently the values of customer obsession, empathy, ownership, and openness.
Excellent written and spoken English communication skills
Basic knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
Looking for candidates who can work in either of these shifts: 11 pm to 8 am/7 am to 4 pm/2 pm to 11 pm UTC
Experience with localization and translation is a plus
Possess exceptional troubleshooting and problem-solving skills
Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
Openness to constructive feedback and the opinions and ideas of others
Why joining Smartcat might be your best move so far
Fully remote team
We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
Innovating a $100 Billion industry
Smartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost.
High impact role enabling innovation and inclusion in organizations
You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
Smartcat Culture: Where Diversity Meets High PerformanceAt Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual’s unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
Personalised job alerts
Set up personalised e-mail alerts about similar remote jobs
FacebookTwitterLinkedIn
How to apply
Did you apply?Let us know, and we’ll help you track your application.
For safety tips, see our guides or report this job if any issues arise.
You're almost done!
Create a free account with us to save a history of all jobs you've shown interest in.
GROWING WHAT MATTERS STARTS WITH YOU Corteva Agriscience™, the world’s first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come.
Customer Service Advisor – Pathology Full Time, permanent Manchester – also open to remote candidates with extensive experience providing they’re able to attend the office for training and development when required.
Description Summary Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Service Representative. The position will be responsible for managing a portfolio of key customer accounts and building rapport through effective brand/ product communication to deliver on the customer’s printed packaging needs.
⭐ Who we are Lodgify is not just any startup, we’re a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
⭐ Who we are Lodgify is not just any startup, we’re a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Make employers compete for you!
2,500+ employers searching
83% find job in 30 days
12K+ CV views/month
Create your CV once and get relevant job offers directly from employers
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.
Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.
Share this job
Facebook
Twitter (X)
LinkedIn
WhatsApp
Telegram
Copy link
FAQ
What position is Smartcat hiring for?
Smartcat is hiring a remote Customer Experience Specialist from 🇧🇷 Brazil, 🇨🇷 Costa Rica
What type of employment does Smartcat offer?
This is a
Full Time role.
Talent Community
The ability to work remotely offers a better work/life balance. Get the best remote work offers wherever you go.
Jobicy+ Subscription
Jobicy
557 subscribers are already enjoying exclusive, experimental and pre-release features.
Free
USD $0/month
For people just getting started
• Unlimited applies and searches
• Access on web and mobile apps
• Weekly job alerts
• Access to additional tools like Bookmarks, Applications, and more
