Senior Product Manager, Search and Product Discovery

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a Senior Product Manager to join our team. In this role, you will lead the long-term strategy, roadmap and successful execution of the search and product discovery experience across our eProcurement sites, our public B2C LakeshoreLearning.com site and our mobile app. This includes spearheading key initiatives such as internal search engine algorithm and relevancy tuning, guided navigation and faceted search enhancements. You will also own key entry and journey pages—including PDP, PLP and SRP—tailored to different segment users. Additionally, you’ll help make our products more discoverable through AI/ML, recommendations and personalization. Applicants should have experience in digital product management within an e-commerce environment, ideally in B2C retail. The ideal candidate will also have a proven track record of leading large, complex e-commerce projects.

A day on the job looks like this:

• Leading complex search and product discovery initiatives across the digital product portfolio—balancing quick wins with long-term improvements and managing resources effectively to deliver results
• Analyzing search behavior, patterns and customer journey data to identify optimization and testing opportunities, and building compelling business cases for product improvements
• Partnering with developers and engineers to optimize search infrastructure, indexing, query performance and relevancy
• Driving innovation through insights—leveraging customer feedback, data analysis, emerging technologies and market trends
• Helping to govern the introduction of new technologies and products, particularly in search, AI and natural language processing
• Developing and maintaining roadmaps within your Agile teams’ scope
• Defining and prioritizing features that enhance relevance, ranking, personalization and the overall search experience, and incorporating them into release planning
• Identifying pros, cons, issues, obstacles, dependencies and value associated with features and enhancements, and driving updates to closure
• Collaborating closely with the PDM/UX and Ecom teams, as well as Sales and Marketing, Customer Service, IT and others to deliver a unified, cohesive, high-performing digital experience
• Communicating direction and product priorities to the Development team, cross-functional teams and third parties, and fostering collaboration to drive value and accountability at a fast pace
• Developing product strategies by understanding key business objectives; diagnosing and mapping requirements; articulating solution risks and barriers; recommending project approaches; preparing time and cost estimates; and planning product release cycles
• Participating in daily standups, iteration planning sessions, product demos and retrospectives
• Presenting data-supported product solutions, objectives and KPIs to internal teams and stakeholders, including the Executive team

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Bachelor’s degree in a relevant field required, Master’s degree preferred
• 10+ years of experience in digital product management in an e-commerce environment, ideally in B2C retail
• 5+ years of experience successfully improving search and product discovery in an e-commerce environment, ideally in B2C retail
• 4+ years of experience in a similar role
• 4+ years of experience managing people and/or projects
• Experience with enterprise commerce and search solutions required
• Experience with AI/ML technologies
• Proven success in executing enterprise search improvements and optimizing product discovery to drive business results
• Experience managing resources for complex projects
• Familiarity with Agile and Scrum methodologies a plus
• Strong proficiency with online data analytics and testing tools
• Demonstrated success leading large, complex e-commerce projects
• Exceptional attention to detail, organizational skills, and ability to manage multiple projects and responsibilities
• Outstanding written and verbal communication skills, with the ability to persuade, inspire and motivate others
• Comfortable working in a fast-paced, rapidly changing environment with shifting priorities

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For employees residing outside of Los Angeles and Orange Counties, pay is based on national market.

For this position, new employees joining Lakeshore are typically brought into the organization at a salary rate between $102,500 – $165,000 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate’s relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL1

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