Outbound Call Specialist

General

What we do 🪵

Our mission is to empower building materials suppliers with great technology. There are over $1,000,000,000,000 of building materials bought in the US every year, and many of these transactions happen in on-prem point-of-sale systems. We want to bring these transactions online, enabling better experiences for contractors and homeowners alike.

🎯 Role Overview

As an Outbound Call Specialist, you will be a key part of Rundoo’s Operations Team, supporting strategic initiatives by gathering essential business information from prospective clients. Your primary responsibility is to call independently owned supply stores in North America to collect specific data that will inform internal decision-making and business development efforts.

This is a night shift role aligned with U.S. business hours, and you will report directly to the Head of Operations. The position requires strong communication skills, a professional phone demeanor, and meticulous attention to detail.

🔑 Responsibilities

• 📞 Place outbound calls to a provided list of businesses across North America

• ❓ Ask clear, concise questions to gather specific operational data

• 🗂️ Log accurate responses in internal systems (e.g., CRM reports)

• 🔄 Follow a consistent workflow to stay organized and efficient

• 🤝 Maintain a professional and friendly tone throughout all interactions

• 📈 Collaborate with the Operations team to refine call scripts and improve processes through feedback

✅ Qualifications

• 💡 Experience

  • 2–3 years of outbound calling, cold calling, or telemarketing experience (preferably B2B)

  • Bachelor’s degree.

• 🛠️ Skills

  • Excellent verbal communication and interpersonal skills

  • Strong English proficiency (neutral or U.S. accent preferred)

  • Resilience and the ability to handle rejection professionally

  • Proficiency with CRM software (e.g., Salesforce) and dialer tools (e.g., Gong, Dialpad)

  • Ability to meet KPIs while working independently on the night shift

🕒 Schedule & Location

• Shift: 11:00 PM – 7:00 AM Philippine Time (Monday to Friday)

• Location: Metro Manila, Work-from-home

• Training: 1 day of in-person training (daytime shift) required

🧰 Tools & Requirements

• 💻 Personal PC or laptop

• 🎤 Personal microphone or headset

• 🌐 Stable high-speed internet connection

💸 Compensation & Perks

• Base Pay: $200 per week

• Contract Type: Independent Contractor (responsible for filing and paying your own taxes)

• 📚 Perk: Unlimited audiobooks via our team subscription to Libro

• 🍽️ Community: Monthly dinners in the Alabang, BGC, or Makati area

🛑 Note: As an independent contractor, you will not receive standard employment benefits such as health insurance or paid leave.

🧪 Interview Process

• 💬 Initial Screening (Remote)

  • A 15-minute Google Meet call with our HR team to review your experience, availability, and fit for the role.

• 👥 First Interview (Remote)

  • A 20-minute Google Meet conversation with Amanda (your manager) focused on your motivations, goals, and alignment with the role.

• 📝 Skills Assessment (On-Site)

  • A 45-minute cold-calling simulation with Amanda to evaluate communication style and objection handling.

• 📑 Offer & Onboarding

  • If selected, you’ll receive a formal offer and onboarding instructions to get started.

Who we are

In alphabetical order:

1. Adam (Territory Account Executive): studied Communications at UConn (Go Huskies!) and worked as an AE at a large cloud software company (Box); a frequent at concerts around the greater NYC area in his spare time 🫡

2. Amanda (Head of Finance & Operations): studied Marketing Management at De La Salle University; worked in recruiting & operations at a few Bay Area startups; loves building teams, scuba diving, & hiking! 🤿 🏞️

3. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰

   • Gemma (Andrew’s Bernedoodle): *fiercely protecting Andrew* 🐶

4. Andy (Territory Account Executive): studied Business Management at Oklahoma State University (Go Pokes); worked as an AE for large tech like Cisco System and small startups BeckTech and TrackStreet; do you need a 4th? ⛳️🏌🏼‍♂️

5. Boxuan (Engineering): studied computer science at the Ohio State University; worked as an engineer at Bytedance, jd.com, Shape security and A10networks. I like hiking in spare time.

6. Brian (Engineering): studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan ⚽

   • Luna (Brian’s chocolate lab): *looking longingly at YB* 🦮

7. Claire (Head of Client Success): studied History at Dartmouth College; worked in Account Management and Customer Success at Yahoo, Outlier AI, and Persona; loves following women’s sports and studying architecture 🏑🏡

8. Clara (Territory Account Executive): studied Literature at University College London; worked in GTM strategy for a feminine health tech startup in Paris and then came to the bay to work in sales for Verkada; often seen doing a headstand 🧘‍♀️

9. Emmie (Engineering): studied math & computer science at Stanford; worked as a software engineer at Flexport; loves confetti cake 🧁 and almond croissants 🥐

10. Erin (Territory Account Executive): studied Communications and Biology at Union University; worked in SaaS sales at Cisco and Bloomerang; avid traveler to Kenya since 2009 🌍 🦒

11. George (Engineering): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka! 🤙

12. Jonathan (Territory Account Executive): studied Linguistics at Cedarville University; worked in SaaS implementation for startup Tekion; has flown over 100k miles in the last year 🛫

13. Jordan (Engineering): studied computer engineering at the University of Waterloo; interned at Rivian, IBM, and here before joining full-time; played the saxophone professionally 🎷

14. Kyle (Territory Account Executive): Studied Anthropology and History at UNCW; Has been a seller for companies big and small, mostly in the Software space. Is self-taught in catching snakes barehanded🐍

    • Mango (Kyle’s corgi): *demanding pets from everyone he meets* 🐾🥭

15. Lej (Client Success) working directly in the field of software for the last three years helping entrepreneurs and start-ups alike. Aspires to create a smart home environment similar to the one depicted in the 1999 Disney movie “Smart House.”🎮

16. Matt (Head of Sales): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing 🎣)

17. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

    • YB (Nick’s Belgian Malinois): *looking longingly at Luna* 🐕

18. Noah (Product Designer): studied Art Practice at Stanford; worked as a Product Designer at several startups in consumer social; has too many hobbies including volleyball, pool, painting, gamedev, birdwatching, music, cooking, trivia, and sumo. 🎱

19. Rae (Sales Development Rep): Studied Business Management at University of Colorado; Worked as an account executive at Sumup; likely the only Colorado native who doesn’t ski or snowboard. 💃🏻

20. Santiago (Engineering): studied computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b 🎧

21. Tyler (Data and Client Success): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4. 🕹

22. Umer (Engineering): studied computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup; has an identical twin! 👯‍♂️

23. Vidhan (Product): studied Biomedical Engineering and Econ at Duke; Worked as a PM at Hinge Health and BuildZoom. Previously at Zenefits. Founder Urova Medical; 🍪

    • Waffle (Vidhan’s Labradoodle): Stealing whatever food can be found 🐶

24. Vidya (Engineering): studied Computer Science at UC Berkeley; worked as a Software Engineer and Engineering Manager at Ironclad. I am a dancer 💃 and have a dance video on Youtube with my friends that has over 2 million views.

25. Yen-Ning (Engineering): studied Electrical and Computer Engineering at the University of Michigan. Interned at 👀-🐝-M. Worked as Software Engineer at Amazon and Meta. Watch soccer and baseball games. Dance and play the violin. 🎻

26. Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them! 🍹

What we stand for ⭐️

The values we hold most dear are learning through feedback and experimentation, enjoying our time together, truly empathizing with clients (we’ve worked at paint stores & lumber yards!), building a diverse team, and driving to achieve as fast as we can.

How we’ve fundraised 💰

We’ve raised $18m across three rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

3. An $11m series A led again by Bessemer and CRV.

Benefits 🩺

• Medical, vision, and dental insurance with 100% premiums covered for you, 50% for dependents (~$5-6k/yr) 🏥🥸🦷

• Daily lunch (~$4k/yr) 🥘

• Learning materials and Coursera courses (~$1k/yr) 📚

• Unlimited audiobooks via our team subscription to Libro ($500/yr) 🎧

• Gym membership! (~$1200/yr) 💪

• Unlimited PTO 🏖️

• Betterment 401k 🏦

• Dog-friendly office 🐶

• And more! If you have ideas, let us know 🙂

Apply now >