Customer Service Agent

Remote from: UK
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 18 Jun 2025
Apply before: 18 Jul 2025
Experience level: Entry-Level
Junior
Views / Applies: 12345 / 123

About Flex Living

Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

Position Overview

We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities

Guest Interaction: Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth.
Reservations Management: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
Problem Resolution: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
Check-In & Check-Out: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
Knowledge Sharing: Provide guests with local information, recommendations, and support to make their stay enjoyable.
Record Keeping: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
Collaboration: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
Flex Living Ambassador: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.

Requirements

Proven experience in customer service, hospitality, or a similar role.
Exceptional verbal and written communication skills in English (additional languages are a plus).
Strong problem-solving skills with a calm and positive demeanor.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
Flexibility to work shifts, weekends, and holidays as required.
Passion for delivering exceptional guest experiences.