Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Job Summary: The Commercial Lines Senior Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. You will be responsible for managing your book of business; this includes administrative and operational aspects to do so. Your book of business can include large lines and layered accounts. You will handle day-to-day account management for a specific set of clients and this entails a great deal of verbal, electronic and other written communications. You will be responsible for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. In addition, you will prepare materials for presentations and communications and assist team members with day-to-day client servicing as required. At this level, the Senior Account Manager actively speaks in client meetings. While in this role, you should be maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. This is a full-time position with a hybrid schedule from our Plainview, Long Island office. We may consider a remote or hybrid schedule in one of our other offices/cities, at our discretion, and for well-qualified candidates demonstrating a high level of product fluency.
Essential Duties and Responsibilities: - Will have an assigned book of business. Works proactively to maintain relationships with carrier and client contacts. May lead client meetings for accounts assigned to them.
- Manage the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors.
- Communicates directly with clients and carriers, in collaboration with the Account Executive or Advisor/Client Executive.
- Creates and maintains client files in accordance with office procedures. Responsible for keeping client policy records in the agency management system.
Knowledge, Skills, and/or Abilities: - Customer-focused to establish and maintain effective relationships
- Experience with EPIC or similar agency management systems required
- Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook
- Must have polished verbal and written communications
- Must demonstrate strong business writing skills through relevant work and knowledge assessments
- Highly organized with excellent verbal and written communication skills
- Self-confident to make sound independent decisions
- Ability to successfully interact with a variety of people and function well both in a team environment and autonomously
- Ability to handle situations in a calm, courteous and professional manner
- Ability to prioritize multiple tasks to meet deadlines
- Possess strong analytical and problem-solving skills
- Sharp attention to detail, decision-making skills, and problem resolution
- Flexibility and adaptability to changing priorities, deadlines and technology
- Able to work overtime as necessary to meet client and business deadlines
Education and/or Experience Requirements: - High school diploma or equivalent is required with additional training or education preferred
- Typically, more than seven years of Commercial Lines and industry experience
- Keen ability to understand and assess policy forms and endorsements
- Must demonstrate strong business writing skills through relevant work and knowledge assessments
- Proficiency in Outlook, Word, and Excel
- CRM experience required. EPIC experience is highly desired
Certificates, Licenses, Registration: - P&C Insurance License required upon hire
What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $80,000– $100,00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. The actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer. 
