Associate Analyst – Bank Fraud

General information

Career area Deposits Operations Work Location(s) 1100 Virginia Drive, PA, 12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX Remote? No Ref # 19930 Posted Date 06-05-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Fraud Support Analyst position handles incoming calls to assess various situations and identify risks. You will work closely with the Fraud Leadership and Operations to assist with the deterrence of fraud against Ally Bank. This requires the ability to conduct research, execute various methods and provide clear documentation of all findings.  This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day.  A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each findings.
Ally work locations are Lewisville, TX, Fort Washington, PA, and Jacksonville, FL. We offer a weekly hybrid work schedule with 3 days in office and 2 from home.  
We are seeking candidates who can work one of these hybrid shifts:
Sunday through Thursday 8am to 5pm Eastern TimeTuesday through Saturday 9am to 6pm Eastern Time

The Work Itself

• Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts.
• Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal.
• Some interaction may be necessary with other companies or local, state, and federal authorities.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
• Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

The Skills You Bring

• 1+ year of experience in retail branch banking - Bank Fraud Preferred
• 1+ year of experience in Customer Service/Call Center environment (Preferred)
• Knowledge of fraudulent banking transactions strongly recommended
• Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis
• Strong written and verbal communication skills.
• Effective time management and organizational skills

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

: $47840 - $65000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.