Execution
- Support the execution of a key discipline within the Customer Event Operations organization, focusing on customer-facing events across all modalities
- Focus on the achievement of assigned goals and support in achieving functional goals
- Assist the end-to-end coordination of customer events in respective markets as a priority, including, but not limited to, facilitation with external stakeholders (customers), material preparation and creation, and ordering of items
- Alignment as contributor to market business strategy by understanding benefit and program offerings to ensure benefit education success to customers in a group setting
- Able to self-manage assignments and execute customer events
- Demonstrate in-depth understanding of key Cigna plan benefits, programs, solutions, and initiatives
- Work with Cigna clients and brokers to plan, coordinate, and execute tailored customer events with available modality options (on-site, virtual, and prerecorded options)
- Maintain current knowledge in all Cigna products, programs, solutions, and initiatives
- Provide segment-agnostic customer event support to Cigna Healthcare, including support with market community events and other Cigna Healthcare related events as directed
- Represent Cigna at customer events, ensuring a professional and positive image while effectively communicating Cigna’s products, programs, and solutions
- Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)
- Generate materials and order necessary items for customer events
- Lead and deliver virtual, onsite, or prerecorded presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective Cigna customers
- Coordinate with internal and external partners to ensure needs are met and potential problems are averted
- Keep applicable sales, account management and supporting teams informed about event status and opportunities for expanded business
- Follow established guidelines and procedures of customer events as assigned
- Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
- Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines
Qualifications
- Bachelor’s degree in health education, health administration, marketing, business, or related field preferred
- 1 or more year of experience in benefit education/presentation and event deployment/support
- Current and active Health & Life License or in process of pursuing (completion within 90 days of hire)
- Excellent communication and presentation skills
- Proficiency in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com), and virtual learning platforms (Web Ex & Allego) preferred
- Proven ability to excel in a heavily matrixed organization and expeditious sales cycles
- Ability to travel to local/remote trainings/meetings as assigned- 75-100%
- Must have reliable transportation
- This role must be located within the assigned territory/market to be able to drive or fly to client locations, local offices in and outside of the regional territory
- This role maintains a 40-hour work week, but may be required to attend events outside of regular business hours, as needed
- Bilingual or multi-lingual a plus
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 59,600 – 99,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
