Required Competencies:
- Customer Focus
- Plan and Align
- Action Oriented
- Organizational Savvy
- Resourcefulness
- Communicate Effectively
Execution
- Support the execution of key discipline within the Customer Event Operations organization, focusing on deployment of customer-facing events across all modalities
- Support designated vendors (contracted benefit educators), who support customer engagement activities/events
- Oversee the coordination of customer event deployment in aligned markets, including facilitation with internal and external stakeholders, material preparation, creation, and ordering of items
- Deliver cross-organizational collaboration regarding virtual or onsite customer educational events
- Engage in customer engagement reporting, project work and support to Cigna Healthcare sales and account management organization
- Focus on the achievement of assigned goals and support in achieving functional goals
- Inform direct managers and teams to address resource, capacity, workload balancing and operational needs
- Focus on short-term outputs and other work areas as assigned
- Able to self-manage assignments and execute applicable components to support customer events without direct supervision
Key Responsibilities
- Provide segment-agnostic, customer event support to Cigna Healthcare
- Support benefit educators in a designated geographic area. Includes all aspects of benefit educator’s hiring, onboarding and coaching
- Responsible for end-to-end coordination of customer events including material development and ordering
- Resolve inquiries, conduct research, collaborate, and provide information to various segment business partners regarding customer engagement touchpoints
- Identify ways to streamline procedures between departments/segments
- Escalate non-routine issues, consulting with leadership as appropriate
- Engage in customer engagement/enrollment planning by providing insights to supervisor/leadership on market needs to promote efficiency
- Support designated enrollment budget and escalation processes (where applicable) to align with appropriate resource deployment
- Maintain customer engagement activities within Salesforce and other applicable tools
- Fulfill local market report requests and analyze the local market customer engagement
- Follow established guidelines and procedures of benefit education events and other events as assigned
- Act as a liaison to the sales teams and client / producer as needed including coordination of materials for event support
- Contribute to projects to focus on efficiency and effectiveness of customer engagements processes, guidelines, and systems
Other
Qualifications
- Bachelor’s degree; in health education, health administration, marketing, business, or related field preferred
- Ability to obtain insurance license as directed if requested by management
- Excellent written and communication skills
- Strong organizational skills with the ability to prioritize and manage multiple tasks is required
- Ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
- Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com)
- Flexibility to adapt to changing workflows, in a fast paced, deadline driven environment
- Ability to work independently and as a member of a team
- Bilingual or multi-lingual a plus
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 62,100 – 103,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
