Senior IT Administrator

Senior IT Administrator 

Position Overview:

Are you looking to join a growing SaaS provider serving America’s senior population to help them thrive with their health? We have an exciting role for you. Bloom, the insurance industry’s trusted growth partner, is looking for a talented and motivated Senior IT Administrator, with broad experience in modernizing IT infrastructure and streamlining IT operations using well-architected frameworks and processes.

Ideal candidates will have experience working in a health system, hospital, care management, or payer environment where HIPAA, HITRUST, and security drive the daily focus and goals. With this experience, this role provides an opportunity to mentor junior members of the team and design solutions across the company. 

In this role you will have the lead voice in refining processes, implementing our Microsoft platforms, defining IT governance, and building a high-performance team that prefers designing, planning, being proactive, and preventing emergencies. 

In addition to refining the current implementation, you will guide the team on the selection of future technologies while creating a secure, user-centric IT environment. By proactively identifying opportunities for greater efficiency, security, and keeping abreast of emerging innovations, you will guide the strategy and implementation across the entire corporate technology group in the areas of Active Directory, Entra, O365, and related monitoring and security toolsets. 

We are looking for an exceptional individual who can: 

• Take ownership of the full IT infrastructure, including leading the team toward optimal configuration of hardware, software, network systems, Microsoft 365, Entra ID, Intune, AutoPilot, mobile device management (MDM), and cloud IT infrastructure (Azure, AWS). 

• Manage budget and vendor relationships, overseeing the procurement process and monitoring the implementation of IT assets, services, and products from start to finish. 

• Leverage partners, vendors, and consultants where necessary, with a keen eye to balance insourcing, outsourcing, and continuous learning to keep the team on a growth trajectory. 

• Manage software licensing and ensure compliance with all vendor agreements, including collaborating with a network vendor to maintain and support network infrastructure. 

• Collaborate with key stakeholders to create governance and standardization of requirements regarding digital workspaces and a system for continuously enforcing those standards. 

• Create and continuously assure optimal IT environments for Data Analytics, in-house developed software systems, and off-site field operations, addressing the growing needs of these critical areas. 

• Design, configure, and troubleshoot advanced network setups, including routers, switches, wireless access points, and firewalls, leveraging various public cloud partners to deliver seamless and secure computing capabilities. 

• Build and lead a team to monitor and maintain the cybersecurity of all systems, including cloud platforms, offline systems, and remote environments, ensuring compliance with internal and external standards. 

• Select, implement, and maintain tools to optimize system performance, reliability, and scalability to meet the growing needs of the business. 

• Monitor and manage backup and disaster recovery solutions, ensuring data integrity and availability 

• Manage mobile device management platform, including provisioning and creation of mobile device policies. 

• Research and implement new technologies that align with business objectives and improve operational efficiency. 

• Develop and maintain thorough documentation for systems, procedures, and troubleshooting protocols. 

• Collaborate with cross-functional teams to provide IT solutions that drive innovation and enhance productivity. 

• Deliver technology projects related to system upgrades, migrations, and new technology implementations. 

• Perform other duties as assigned. 

Qualifications:

• Bachelor’s in information technology, Computer Science, or a related technical field or equivalent work experience, required. Master’s degree preferred. 

• Minimum of seven (7) years’ experience in IT system administration with progressive responsibility and growth in IT administration required. 

• Deep technical proficiency with Microsoft technologies and well-architected frameworks is required.

• Experience across multiple companies or departments with direct responsibility for 365, Azure, and/or AWS environments. Experience with HITRUST is a major plus. 

• Expertise in creating repeatable, reliable, scalable systems architectures, with high availability, fault tolerance, performance tuning, monitoring, and statistics/metrics collection. 

• Understanding of IT security practices, including data encryption, firewalls, change management, and patch management. Demonstrated appreciation and passion for leveraging best practices within ITIL and ITSM is required. 

• Networking experience in IPv4, IPSEC VPN, SSL-VPN, SD-WAN, switching, routing, firewalls and HA architecture. 

• Know when to use automation and scripts vs. just get it done quickly using manual configurations. Strong PowerShell and Shell scripting skills preferred. 

• Demonstrated experience with MacOS or Linux administration, including automation platforms (Ansible, Salt, Chef), MDM platforms, and ABM. 

• Technical certifications, CISSP, or HITRUST experience is preferred. 

• Experience with Continuous Integration (CI) systems like Azure DevOps (ADO) or Amazon Web Services (AWS) is required. 

Required Skills and Abilities: 

• Ability to work independently and demonstrate leadership, ownership, and accountability in a fast-paced environment. 

• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities. 

• Exceptional problem-solving skills with a passion for innovation and finding creative solutions to technical challenges. 

• Strong communication skills to work effectively with both technical teams and non-technical staff. 

• A demonstrated track record of going beyond just fixing problems and proactively improving systems and processes. 

• Proficiency in scripting and automation using Python or shell scripts, and familiarity with monitoring and logging tools such as Prometheus or Grafana. 

• Strong leadership capabilities, with excellent problem-solving and decision-making skills. 

• Effective communication skills, with the ability to convey complex technical concepts to diverse audiences. 

• Experience with advanced IT solutions such as virtualization (VMware, Hyper-V), cloud platforms (Azure, AWS), or automation tools. 

• Familiarity with ITIL practices, project management, and documentation standards. 

• Demonstrated leadership style which fosters accountability, transparent communication and innovation with a customer-first mindset. 

• Strong problem-solving abilities and attention to detail, with the capability to diagnose and resolve complex data engineering issues, including performance bottlenecks and data quality challenges, across a hybrid cloud infrastructure. 

• Willingness to research, learn, mentor team members, and actively read to stay current with technological advances. 

• Experience across a variety of operating systems and cloud-first technologies leveraging IAM and role-based access at every level. 

What We Offer 

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture offers from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Core Values: 

1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference. 

1. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.

1. Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.

1. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development. 

1. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom 

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment. 

Qualifications

Avoid Recruitment Fraud
Bloom corresponds with candidates via several communication channels including our secure online application portal. We may also correspond with candidates using email, phone call, or text message. We interview all candidates via phone and/or Microsoft Teams. At least one interview will always precede an offer of employment. We do not send offers of employment to candidates without prior communication.
Bloom does not request confidential banking information, such as checking or savings account numbers and routing numbers, prior to an offer of employment. We will never contact a candidate or potential candidate via email, text message, social media message, Venmo, or another digital payment service to send or request money. In addition, Bloom does not ask for personal-banking access credentials, such as usernames, PIN numbers, or passwords.
We urge all candidates to avoid recruitment fraud by ensuring any and all information you provide to our company is supplied via our secure online application portal. If you are unsure whether or not you are operating on our secure platform or uncertain as to whether or not a communication you’ve received has come from Bloom, please reach out to [email protected].