About Loft Labs
We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower) but our team is distributed around the globe and we have a remote-first work culture.
We’re the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA.
The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.
Responsibilities
Own the Product End-to-End: You’re responsible for the full product lifecycle—from triaging ideas, writing specs and prioritizing the roadmap to final release sign-off after QA.
Talk to Users & Observe Support/Slack Interactions: You’ll regularly connect with platform engineers, DevOps teams, and developers using our open-source and commercial offerings to deeply understand use cases and user journeys to understand current challenges and future opportunities.
Dig into the Details: You don’t just define the “what”—you get into the “how.” You obsess over usability, edge cases, performance, configuration specs, CLI commands, CRDs/YAML, and docs.
Collaboration Across Functions: Work closely with engineering, design, marketing and sales to publish release notes, iterate over documentation, improve customer onboarding, and create other customer-facing assets.
Set Direction, Fast: This isn’t a role for a committee. You’ll synthesize feedback, weigh tradeoffs, make hard calls quickly, and move fast to get things shipped and adopted.
Course-Correct Quickly As Needed: You know that with new information and changes in the ecosystem and technology, startups need to adapt quickly and you’re not afraid to revise a decision and lay out why a change in direction is necessary. Everyone talking to you understands your direction at all times and gets excited about working toward a common goal.
Drive Open Source and Commercial Success: Help define the balance between open-core features and paid product functionality, working with the founders and GTM leadership to drive maximum OSS traction without sacrificing the commercial success of the company.
Requirements
Live and Breathe Kubernetes: You understand the space inside out—relevant OSS technologies, multi-tenancy, RBAC, CRDs and controllers, networking, etcd, etc.—and can talk deeply with platform teams.
Have Built Infra Tools Before: You know more than just SaaS. You’ve shipped self-hosted, enterprise-grade products used in private cloud and potentially even air-gapped environments.
Understand OSS Communities: You know what motivates and what turns of open source users and understand some of the tensions open source companies experience in their journey.
Think Like a Startup Founder: You take ownership, cut through ambiguity, and push things over the finish line. You care about the impact, not the org chart.
Love the Craft of Product: You sweat the UX of the UI as much as the UX of the CLI and the underlying YAML specs. You deeply care about the readability of documentation, the user flows and the onboarding experience for new admins and end-users alike.
Thrive in a High-Speed, Low-Structure Environment: You don’t need layers of process. You like solving messy problems, prototyping, launching, and iterating quickly.
Are Relentlessly Curious: You ask why five times. You explore alternatives. You challenge assumptions. You want to understand how things work at every level of the stack.
Bonus Points
Experience scaling the usage of open source products.
Experience with Linear for project management.
Experience with GitHub, Notion and Slack.
Willingness to travel 3-5 times per year in the US and Europe.
Benefits
We offer the following benefits:
Competitive Salary: We offer a competitive compensation package, including equity.
Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).
Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.
Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.
Why join a startup like Loft Labs?
Since we are a fast-moving startup, you will not be number 14,589 in our company but rather become an essential part of our team right from the start:
Fast Application Process: We will typically get back to you within a week. No need to polish your resume for us. Just send us some links (e.g. LinkedIn, etc.), answer a few questions about your previous experiences, and hop on a quick Zoom call with one of our team members to see if you’re a good fit. We will respond quickly and make hiring decisions within days rather than months.
Open-Minded Work Environment: You can always speak your mind – no company politics or unnecessary formalities. We are operating in a lean, honest, and efficient way and we are looking for different perspectives, constructive feedback and creative, motivated people who want to make a difference.
Grow With The Company: We are a small company right now but we are growing incredibly fast because we work on something that has a lot of value to engineering teams in large enterprises. Joining Loft Labs early will give you the chance to advance much faster to the next step on the career ladder than in any larger company.
Responsibility From Day 1: You will see right from the start that your work will immediately have an impact in our company and you can shape the future of this company together with the rest of our team. Grow with us and benefit from being part of this journey from the start.
Culture & Values
At Loft Labs, we value and stand for:
Technical Excellence: We are determined to build best-in-class technology and ship high-quality software because we know that our users are engineers themselves.
Customer Obsession: We are going above and beyond to make our customers and users happy, which means striving for great usability, excellent documentation and support as well as fast response times for feature requests and bug reports.
Impressive Speed: From user feedback to shipping a new feature to address this feedback, we usually take less than a week in most cases and our users absolutely love us for this.
Bold Innovation: We are constantly questioning the state-of-the-art to find and address important issues in our space, even if that means abandoning any existing technologies and starting from scratch again.
Open Source & Open Mind: We are actively contributing and maintaining open-source projects and we believe that building an open-minded team culture that respects different perspectives and welcomes constructive feedback is equally paramount to our success.
Loft Labs, Inc. provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. We are also actively promoting measures to reduce bias throughout our hiring process to ensure that everyone gets the same opportunities.
