Company Description
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.
Job Description
Purpose
We are seeking an PACS Technical Implementation Specialist with HL7 and/or DICOM experience who is responsible for providing technical and workflow implementation services for Radiology Healthcare IT solutions. The role will require a range of technical services, including but not limited to, system integration, system configuration, workflow analysis and design, testing and troubleshooting system setups and facilitation and support of system go-lives. Acting as a key customer-facing representative, the Technical Implementation Specialist will ensure that Intelerad solutions are configured, tested, and operational to meet client needs and align with best practices. This role will work closely with Project Management and Applications and Workflow resource and involve collaboration with cross-functional teams, on-site client engagement, training delivery, documentation, troubleshooting, and proactive participation in change management and escalation processes. The goal is to ensure clients realize the full value of our solution at every stage of their journey.
Responsibilities
- Managing the technical integration of all Intelerad applications and services, into a variety of customer environments.
- Performing as a key collaborator (potential lead) for implementing Intelerad applications and supporting services.
- Act as the primary technical liaison on various implementation project teams.
- Interacting with various vendors contributing to system specifications & documentation.
- Creating and documenting data flow processes.
- Executing system upgrades and test plans.
Qualifications
Employment Prerequisites
- 5+ years of experience in medical device support IT capacity
- Experience with HL7, DICOM, Windows Server/IIS administration, Linux, and Relational Databases (MS SQL, Oracle, PostgreSQL, DB2, etc)
- Ability to manage multiple projects, simultaneously and meet deadlines
- 5+ years PACS/RIS/HIS/EMR knowledge
- Possess well developed organizational and time management skills
- Ability to thrive in a fast-paced, dynamic organization
- Ability to work individually as well as in a team
- Ability to travel 10%, but will vary
Desired Competencies
- Knowledge of enterprise level Radiology Healthcare IT solutions
- In-depth understanding of radiology workflows, including modality, PACS, RIS, and clinical processes within imaging departments
- Strong troubleshooting skills across applications, hardware, operating systems, drivers and networking services.
- Basic knowledge of SQL databases (Sybase, PostgreSQL, MS SQL)
- Familiarity with AWS cloud infrastructure and services
- Understanding of API calls and working with data formats such as JSON
- Experience training and mentoring others on radiology concepts
- Strong communication skills and ability to use creative thinking to problem solve complex technical and integration related issues
- Ability to communicate and build rapport with internal management and other company personnel
- Professional presentation and a self-motivated, proactive work ethic
- Strong analytical skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment
