ServiceNow Solution Architect (with AI focus)

ECS is seeking a ServiceNow Solution Architect specializing in ServiceNow AI to work remotely. 

We are seeking a highly skilled ServiceNow AI Architect leads the design, development, and implementation of AI-powered solutions within the ServiceNow platform. They focus on leveraging AI and machine learning (ML) to enhance various aspects of the platform, such as enterprise search, digital assistants, workflow automation, and predictive intelligence. Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow. 

General responsibilities include but are not limited to: 

• Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain. 
• Provide support in Sales opportunities as needed. 
• Maintain training and knowledge of designated applications and IT and ServiceNow related certifications. 
• Ensure stories align to technical solution, which may include pointing, of Stories for Customer Projects 
• Perform discovery work sessions to determine the solution requirements. Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow 
• Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, high-level architecture and design documents etc. 
• Implement based on ServiceNow and ECS best practices 
• Apply Agile software development practices for customizations to the platform and applications 
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators 
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable 
• Working with clients to assess current state processes and tools 
• Assist customers with proof-of-concept activities 
• Enable ECS Delivery building efforts through development of intellectual property (IP) 
• Participate in growing and enhancing internal process for successful client delivery 
• Identify new opportunities to provide additional value to clients and improve business performance 
• Maintain high level of client satisfaction 
• Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilities 
• Perform development and configuration activities as needed 
• Understand Solution Architect role and responsibilities in the ECS Elite methodology 
• Participate in recurring Solution Architect focused sessions 
• Flexibility to perform or fill-in for any technical function 

Salary Range: $190,000 – $230,000

General Description of Benefits

Qualifications

All candidates must meet the following criteria:

• Must be a US Citizen per contract, no dual Citizenships 
• Must be able to obtain a Public Trust clearance or higher 
• Must be able to work across multiple programs across the Federal and DOD space 
• Functional and technical knowledge of ServiceNow 
• 5+ years of experience in SaaS software configuration and/or development 
• Functional knowledge and implementation experience of a minimum of 2 ServiceNow modules 
• Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc. 
• Knowledge of Integrations such as LDAP, AD, SSO, Email Infrastructure, Web Services
• 2+ years experience building custom applications in ServiceNow
• Knowledge of relational databases 
• Strong desire to learn new technology 
• Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position) 
• ServiceNow Certified System Administrator 
• ITIL® Certification v3+ (or completion within 6 months of start of position) 
• A high degree of passion, energy, drive 
• Ability to travel if required 
• Strong customer relations and communication skills 
• Ability to prepare for, facilitate and lead customer work sessions 
• Demonstrates basic ServiceNow development skills 
• Possesses ability to create process flow diagrams and high-level architecture and documentation 
• Experience in Agile methodology
• Must have the ability to participate remotely and attend meetings on camera
• Experience: Requires significant experience in IT and ServiceNow AI/Predictive Intelligence, or in software development and AI/ML applications. Experience building AI-powered enterprise search platforms and designing microservice architectures for large-scale AI applications is also important.
• Technical Skills: Strong proficiency in the ServiceNow platform, including various modules, scripting languages, and integration methods is necessary. Experience with AI/ML frameworks and technologies, ServiceNow development tools, building microservice architectures, managing AI systems in cloud platforms, and programming in languages like Python or Java are also required. Familiarity with DevOps tools and CI/CD pipelines is also valuable.
• Soft Skills: Key soft skills include leadership, mentoring, communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment. The ability to influence and gain consensus among stakeholders is also important.
• Mentoring: Will be responsible to lead and train a team of consultants to assist with AI implementations.
• Education: A Bachelor’s or Master’s degree in a relevant field like Computer Science or AI is generally preferred.