At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!
JOB SUMMARY:
Claritev is looking for a ServiceNow Engineer with extensive experience in the ITSM, ITOM and ITAM modules. Responsibilities include design, development and maintenance of the Claritev ServiceNow ITSM and ITOM instance, including but not limited to: core setup, service catalog, workflow administration, reporting, service mappging, discovery, common service data model (CSDM), custom discovery patterns, agent client collector, REST/SOAP and APIs, data imports, and third-party software integration.
The IT Service Management department strives to deliver top-notch customer service centered around the ServiceNow ITSM Self Service Portal. Core modules in use include Service Catalog, Incident, Problem, Knowledge, Change, Release, Asset Management, ITOM and Configuration Management.
This would be a great role for a talented ServiceNow Engineer to own and build a strong ServiceNow Engineering discipline while assessing opportunities to best utilize and optimize the platform. We are looking for an ambitious candidate, with at least 5-7 years of experience in configuration, custom scripting and development of ServiceNow platform modules. The incumbent shall develop custom ServiceNow solutions, troubleshoot platform issues, perform root cause analysis, recommend and implement corrective action.
JOB ROLES AND RESPONSIBILITIES:
- Provide technical leadership in specification, implementation and maintenance of ServiceNow
- Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components.
- Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices
- Offer expert guidance and solutions to technical issues on the ITSM, ITAM and ITOM platform
- Implement advanced CMDB features, including Agent Client Collector (ACC) and service mapping for application and infrastructure components
- Develop, test and implement technical solutions
- Decipher requirements, generate optimal design and build solutions to meet business needs
- Expert level ServiceNow development skills
- Advanced experience with ServiceNow ITSM, ITAM and ITOM platform modules and features
- System integration experience using web services and other web based technologies such as REST/SOAP.
- Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog and ITSM integrations.
- Knowledge of Java Script, HTML/CSS, AJAX and ServiceNow API.
- Excellent verbal and written communication skills.
- Promote, recommend, develop and implement processes to improve ITSM, ITAM and ITOM efficiency.
- Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained
- Well-rounded IT experience in both development and operations.
- Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM) is preferred.
JOB SCOPE:
This position works independently under general supervision to complete the assigned job responsibilities. Work performed is often varied and complex requiring a reliance on a knowledge base built through experience. The incumbent follows established procedures and uses knowledge of the Company’s general business principles, industry dynamics, market trends, and specific operation details when performing the duties of the position as assigned.
COMPENSATION:
The salary range for this position is 100k-120k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
QualificationsJOB REQUIREMENTS (Education, Experience, and Training):
- HS Diploma and 4 years related experience; Bachelor’s Degree in Computer Science strongly preferred.
- Minimum 5 years experience in ServiceNow configuration & administration with strong understanding of ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
- Expertise in ServiceNow ITAM modules (HAM, SAM), ITOM and Discovery, required
- ITIL foundations certification
- CIS ServiceNow certification certification is a plus
- CSA and CAD ServiceNow certification is required
- Strong understanding of IT Asset Management principles and best practices
- Manage and enhance the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM)
- Strong technical knowledge and hands-on experience in ServiceNow Business rules, Script includes, UI actions, Scheduled jobs, client scripts, UI Policies, UI Pages, UI macros, ACL, workflows, Inbound/outbound emails, data source integrations, transform maps, REST/SOAP Integration etc.
- Administer ServiceNow and serve as level 2 support
- Must have good communication skills both oral and written, with the ability to negotiate in a non-confrontational manner, deliver clear well-structured and concise arguments to support your opinion, using facts, pro’s/con’s and business justifications.
- Must have the ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
- Ability to work independently
- Have a strong desire and clear understanding for high customer satisfaction
- Strong analytical and problem-solving skills
- Experience with third party plug-ins that offer cost effective business solutions
- Good analytical, process management, organizational, presentation, interpersonal, leadership, project management and technical skills
- Ability to use software, hardware, and peripherals related to job responsibilities including MS Office
- Ability to train others in ServiceNow processes and tools
- This position requires occasional work outside of normal business hours
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
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APPLICATION DEADLINE
We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted.
