Description
Work from Home (WFH) – Remote work must be performed while residing in California
CIAT Location: San Diego, CA and Albuquerque, NM
Reports to: VP of Strategy & Analytics
Status: Exempt
Employment Type: Full-time
Overview:
We are searching for a data-driven and growth-oriented Admissions Director to facilitate enrollment growth goals to meet our five-year growth plan and beyond. If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and have the perseverance to help put CIAT on the map as the school of choice for qualified candidates, let’s connect.
Responsibilities:
- Recruit, coach, motivate, and supervise our growing team of Admissions Advisors and Admissions Managers to recruit top talent and improve performance metrics with a customer service-oriented approach
- Build and instill a “student-first” collaborative team culture that ensures each Admissions Advisor enrolls qualified, career-focused students who will succeed in CIAT technical programs
- Design an organizational structure to support a growing Admissions Department that can scale up to 100+ Admissions Advisors
- Design an Admissions Manager mentorship program that coaches and elevates leadership qualities for new and existing Admissions Managers
- Oversee lead triage initiatives to ensure all prospective inquiries are followed through CIAT communication channels, including phone, email, web, and live chat
- Execute term, quarterly, and annual recruitment plans to meet or exceed enrollment goals for certificate, associate, and bachelor level programs
- Manage, monitor, and customize Admissions Department CRM reports to ensure performance targets are achieved and reported on a weekly, monthly, quarterly, and annual basis
- Monitor and optimize enrollment funding sources to ensure diversified revenue balances between federal financial aid, military benefits, and private financing and support regulatory requirements
- Using a data-driven approach, continue to optimize communication processes and performance reports across all communication channels including phone, email, live chat, SMS, and video appointments
- Ensure CIAT policies, procedures, and compliance standards are executed, monitored, and upheld on an ongoing basis
- Monitor and improve internal processes to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
- Collaborate closely with the Marketing team to identify new enrollment channels and provide continual feedback analysis for ongoing conversion rate improvements
- Collaborate closely with the Finance team to optimize and streamline enrollment processes and to ensure prospective students are fully informed of their educational investment
- Collaborate closely with the Student Services department to ensure accurate and complete transfer credit projections, enrollment documentation collection, course registration, and onboarding
- Collaborate closely with the IT department to develop and enhance data reports to monitor enrollment performance across teams, programs, and funding
- Participate in virtual and in-person presentations, speaking engagements, and event opportunities to represent the CIAT Admissions Department
- Provide positive motivation and ongoing training to team members on policy and process changes. Communicate policy updates to staff as needed
- Coach, and counsel employees, in partnership with HR
- Provide professional growth opportunities for employees
- Manage and enforce timekeeping policies to ensure accuracy and timely process of employee’s timecards
- Contribute to team effort by accomplishing results as needed
- Process timely, accurate, fair, without bias, performance reviews
- Embody CIAT’s mission, vision, purpose and values
- Ensure a safe, secure, and ethical work environment
Requirements
- Bachelor’s Degree or Master’s degree preferred
- Minimum 5 years of previous experience in a higher education management position, leading Admissions teams in growth-oriented culture
- Minimum 5 years of experience using enterprise CRM systems such as Microsoft Dynamics or Salesforce
- Experience recruiting students for both on-campus and online programs, understanding the mindset and goals of each type of student, and how to match qualified candidates with the right programs based on their education goals and career goals
- An in-depth understanding of the technology industry including education and career requirements, technology vendors, certification, and/or credentials requirements
- Highly proficient in data analysis, reporting, and Microsoft Excel skills to present forecasting models, conversion rate analysis, benchmark performance metrics, and goal setting
- A computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activities
- Strong presentation, public speaking, and writing skills
- Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
- Possess a sincere interest in helping others achieve life goals
- Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
- Ability to work collaboratively with others to support student success, achieve CIAT goals and contribute to a positive and inclusive culture
- Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students’ backgrounds, experiences, and perspectives
- Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
- Team player with a positive, can-do attitude
- Strong organizational skills with the proven ability to prioritize
- Possess high ethical standards, being an example of professionalism to others
- Ability to problem solve while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism
- Must be able to embody CIAT’s mission, vision, purpose and values
Position Type and Expected Hours of Work
Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.
Supervisory Responsibility
Supervises the Admissions department employees, including Admissions Advisors and Admissions Managers.
Values
Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.
- We are passionate about education and student success
- We value integrity and excellence in our employees and students
- We treat ourselves and our students with dignity and respect
- We believe in and encourage innovation at our school to better help our students succeed
- We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success
- We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward
- We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals
- We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues
- We commit to fostering an inclusive and supportive learning environment that respects the diversity of students’ backgrounds, experiences, and perspectives
- We foster lifelong learning and professional development
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear
- Sedentary work. Essential functions of this role require sitting for extended periods of time
- Ability to type, use a computer to search for information and input information while speaking on the phone is required
- The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
- The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
Work Environment
While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment.
Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.
The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers’ compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.
This remote work policy is designed to comply with all relevant local, state, and federal laws.
AAP/EEO Statement
California Institute of Arts & Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, California Institute of Arts & Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
California Institute of Arts & Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Arts & Technology’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
Salary Range
The salary range for the Director of Admissions is $90,000- $150,000 yearly/DOE. However, the expected starting salary for this position is $90,000- $120,000 yearly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.
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