Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Experian Health is looking for a Technical Writer to join our dynamic Product team .You will report to Experian Health and play a critical part in shaping how we communicate complex, data-driven healthcare solutions to internal and external audiences. You’ll collaborate across teams to create clear, accessible, and engaging documentation that empowers users and supports product success.
You’ll have opportunity to:
- Create documentation that supports product migrations, updates, and launches—ensuring clarity, consistency, and compliance with Experian’s brand and accessibility standards
- Translate complex technical concepts into user-friendly content, including user guides, FAQs, release notes, and internal process documentation
- Collaborate with product managers, engineers, and subject matter experts to gather information and agree on messaging
- Maintain and evolve documentation standards, templates, and style guides to ensure consistency across all content
- Support incident response by producing, accurate change communications and help content
Qualifications
- 4+ years’ experience in technical writing, in software, healthcare, or data-focused environments
- Bachelor’s degree in Technical Communication, Computer Science, English, or related field.
- 4+ years’ experience creating documentation for diverse audiences, including both technical partners and non-technical partners
- 4+ years’ experience with content management systems, version control tools, and documentation platforms (e.g., Confluence, Git, MadCap Flare, SharePoint)
- Familiarity with accessibility, inclusivity, and legal compliance in documentation
- Background in software development, engineering, or product management
- Knowledge of XML-based documentation tools and structured authoring
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian’s DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
