Company Description
This role is based in London, UK office
Informa is a leading international events, digital services and academic knowledge group.
We’re here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more.
We work in two main markets:
- Academic Markets, where we serve knowledge makers and research institutions worldwide through our Taylor & Francis division – one of the world’s leading publishers of advanced, emergent and applied academic research and knowledge.
- Business-to-Business Markets, where we champion businesses and professionals through our Informa Markets, Informa Connect and Informa Tech divisions.
Across our divisions, we have a broad range of products and services, all of which are based on connecting people, knowledge and ideas. They include live and on-demand events, digital content and media, advanced research and research services, accredited training, digital marketing and audience development services, and digital lead and demand generation solutions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with 11,000 colleagues working in more than 30 countries.
Technology Solutions & Services (TSS) is a key function within Informa’s fifth division – Global Support – which provides business services and function-specific expertise to our four commercial divisions.
TSS has responsibility for key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.
Job Description
We are seeking a forward-thinking, strategic leader to manage the lifecycle of internal and external content powering Informa’s enterprise AI assistant, Elysia, and the underlying AI platform supporting diverse use cases. This role is pivotal in ensuring our AI systems deliver relevant, accurate, and authoritative information, supported by a high-quality, structured knowledge base.
Acting as a bridge between content owners and technical teams, you will design, curate, and maintain a controlled document management framework. This framework will seamlessly integrate with retrieval-augmented generation (RAG) pipelines, fine-tuned models, and commercial solutions. Your work will directly shape how employees and customers interact with AI and access Informa’s proprietary content and intellectual property.
- Own the end-to-end content lifecycle for AI-accessible documentation—from ingestion and curation to retirement.
- Curate and optimise content, IP, and knowledge for AI consumption, ensuring readiness for RAG systems and fine-tuned models (including chunking, tagging, and embedding).
- Design and evolve metadata standards to maximise discoverability by users, customers, and AI agents.
- Establish and enforce governance processes for document updates, version control, and alignment with evolving AI models.
- Act as a subject matter expert (SME) liaison, collaborating with business and technical teams to validate and refine AI-ready content.
- Lead enablement and training initiatives for content owners and SMEs, delivering guidance on metadata standards, document structuring, taxonomy design, and AI integration principles.
- Collaborate with AI/ML teams to evaluate retrieval performance and continuously improve indexing strategies.
- Develop standards and processes to ensure Informa’s knowledge assets are discoverable and accessible by AI models and external systems.
- Define and maintain taxonomies and classification systems for structured, scalable knowledge management.
- Conduct regular content quality audits and gap analyses to ensure the relevance, accuracy, and timeliness of referenced materials.
- Champion standardised publishing frameworks that balance control, security, and business usability.
- Support pilot initiatives and enterprise-wide rollouts of AI-integrated knowledge services.
Qualifications
Essential:
- Proven experience in knowledge management, digital content strategy, or information architecture.
- Strong understanding of metadata, taxonomies, and structured content models.
- Experience with document management platforms such as SharePoint, OneDrive, Confluence, etc.
- Ability to translate business content into AI-ready formats.
- Excellent stakeholder engagement and communication skills, with the ability to work across business and technical teams.
- Familiarity with enterprise AI tools and concepts, including vector stores, embedding models, RAG frameworks, and fine-tuning.
- Solid understanding of privacy-by-design principles, information security, and intellectual property protection.
Desirable:
- Working knowledge of LLMs and their information retrieval behaviours.
- Exposure to Python, YAML, markdown, or content engineering tools.
- Background in library science, knowledge systems, or technical writing.
- Experience contributing to enterprise AI governance or internal search architecture.
- Certifications in Knowledge-Centered Support (KCS), ISO 30401, or similar.
Additional Information
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.
As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
