CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.
Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:
What makes a Signalite?
Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.
The Role
CodeSignal is seeking a Customer Success Manager, Mid-Market who is passionate about empowering and enabling SaaS clients. Part product expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal’s competitive edge often comes from our ability to help clients thrive, so Customer Success Managers are crucial to the success of our product.
Day-to-Day
- Manage a portfolio of CodeSignal’s fastest-growing clients to drive mutual success and growth
- Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of CodeSignal’s product suite, industry expertise, and business acumen
- Understand and articulate business value and outcomes by aligning usage and adoption of CodeSignal to strategic business goals of customers
- Proactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycle
- Act as an expert resource in CodeSignal’s product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
- Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
- Assist customers in identifying and addressing unique use cases
- Proactively spot and address potential issues
- Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
- Conduct helpful and informative client-facing meetings (e.g. trainings, business reviews)
Basic Qualifications
- 5+ years of experience in a customer success role at a B2B SaaS company
- Experience managing 50-55 accounts with at least $4 million ARR
- A customer-first attitude and ability to build long lasting relationships with customers
- Success spearheading end-to-end projects, including:
- Content consultation
- Implementation & roll-out consultation
- Ability to independently troubleshoot most client issues
- A collaborative, helpful, and empathetic team-working style
- Strong relationship-building skills
- Excellent written and verbal communication skills
The Hiring Process
As a company centered around skills assessments and AI-powered learning tools, we strongly believe in providing all candidates the opportunity to demonstrate and validate their role-relevant skills up front. Plus, your experience using our platform will give you some helpful context for the rest of our interviewing process.For this role, our hiring process starts off in the CodeSignal platform with a CSM skills assessment: a 30 minute AI conversation simulation covering 3 questions. It is designed to provide an opportunity to showcase your conversational skills in the following areas:
- How you define success as a CSM
- How you build relationships
- How you handle risk
The Salary
In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of USD $75,000-$125,000. This range encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits such as those listed below. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Employees’ compensation is reviewed and adjusted regularly.
Why You’ll Love It Here
- 🌐 Globally distributed, fully remote team
- 💰 Competitive salary, equity, and bonus comp packages
- 🩺 Medical, dental, and vision coverage
- 💸 401k matching (US) or pension fund contributions (Global)
- 🏝 Unlimited time off policy
- 📚 Learning & Development benefits
- 💪 Physical & Mental health benefits
- 💻 Equipment & generous home office setup stipend
- 🥳 Team activities and get-togethers to connect with your fellow Signalites
- 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company
We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.
