Customer Success Manager

Remote from
UK flag
UK
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
25 Aug 2025
Experience level
Midweight
Views / Applies
12345 / 123

About Karbon

Be the vital operating system for accounting firms worldwide

Verified job posting
This job post has been manually reviewed for authenticity and compliance.

About Karbon

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

About the Role:
Do you enjoy taking ownership of customer relationships and driving growth? Are you motivated by solving customer challenges and ensuring their success? Do you take pride in helping customers achieve their goals, all while seeking out opportunities to continuously deliver value?

As a Customer Success Manager at Karbon, you’ll be responsible for your own portfolio of customers. You’ll become an expert in practice management best practices, providing consultative advice to help customers achieve success. You’ll manage projects that drive change, while also acting as a vital link between your customers and the wider Karbon team.

Key Responsibilities:

  • Develop and own a quarterly success strategy for your portfolio of customers, focusing on identifying churn risks and maximising revenue from healthy accounts.
  • Build strong, empathetic relationships with your customers, understanding their challenges and driving value through Karbon’s solutions.
  • Become a subject matter expert in our Invoicing & Payments product, and lead customers through adoption and training. Proactively promote adoption to targeted customers.
  • Manage customer renewals and ensure customer retention.
  • Stay up-to-date with Karbon’s Product Roadmap, and promote, demo, and relay upcoming features to customers.
  • Monitor customer health and usage metrics, acting proactively to address any issues.
  • Advocate for your customers internally, providing valuable feedback to departments like Product, Sales, and Support.
  • Key performance metrics will include Retention and Expansion, typically reported as Net Revenue Retention (NRR) or Net Growth.

About You:

  • Based in the UK, and comfortable working remotely with occasional travel to customer sites for visits or events (approximately 5-10% of your time).
  • Experience in a B2B SaaS role (Customer Success, Account Management, Consulting, or Training) with a proven track record of success.
  • Knowledge of the accountancy software market (ideal but not essential).
  • A strategic thinker with a results-driven mindset, and comfortable working with targets.
  • Strong relationship-building skills and a passion for delivering value to customers.
  • Excellent communication and presentation skills.
  • Tenacious – constantly looking for new ways to better serve your customers, whether by providing useful information or sharing best practices.
  • Curious – eager to learn how top accounting firms operate and sharing those insights in a consultative manner.
  • Strong project management skills and experience working with cross-functional teams.

Why Join Karbon?

  • Gain global experience across markets in the US, New Zealand, UK, and Canada.
  • Enjoy paid flexible time off and a strong work-life balance.
  • Benefit from generous parental leave policies.
  • Pension matching
  • Receive home office equipment and enjoy a flexible working environment.
  • Work with and learn from an experienced, high-performing team.
  • Be part of a rapidly growing company with a strong focus on promoting high performers from within.
  • Join a collaborative, diverse, and inclusive team that values continuous development and feedback.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. πŸ˜›

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

FacebookTwitterLinkedIn

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar Customer Success remote jobs

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more β€Ί
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more β€Ί
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more β€Ί
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Karbon hiring for?

Karbon is hiring a remote Customer Success Manager from πŸ‡¬πŸ‡§ UK

What type of employment does Karbon offer?

This is a Full Time role.

Network

Jobicy+ Subscription

Jobicy

571 professionals pay to access exclusive and experimental features on Jobicy

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • Weekly job alerts
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Daily job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Jobs views and applies stats
Go to account β€Ί