Customer Advocate

Remote from: Canada
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 11 Aug 2025
Apply before: 11 Sep 2025
Experience level: Midweight
Views / Applies: 12345 / 123

About company

About Boldr

Helping Companies Build Global Teams Through Ethical Outsourcing

Outsourcing/Offshoring
2016

Actively Hiring

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

You will also be working with different tools and databases to review data and will be responsible for executing processes as defined by the client and/or management.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
Ensure proper and timely escalation of issues to meet internal and external expectations
Execute processes assigned by the client and/or management.
Ensure defined productivity targets are met.
Ensure defined quality targets are met.
Reports process deficiencies to ensure accurate execution of tasks.
Creating and finishing projects assigned by the client.
Collaborate with internal and external teams in completing projects.
Review submissions.
Identify opportunities and recommendations for continuous process improvement
Deliver service excellence and maximize customer service and satisfaction
Work with the external team to stay updated on product and service knowledge

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr .

An analytical and critical thinker, with an eye for even the most minute of details.
Passionate about client satisfaction.

YOU HAVE…

6 months to 1 year of customer service experience, preferably with chat support experience.
Bachelor’s / College Degree in any field you’re passionate about!
Previous experience in a related field is a plus.
Exposure in social media
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
Good reading comprehension, verbal, and written communication skills.
Effective phone contact handling skills
Ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters.

NICE TO HAVE