At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
JOB SUMMARY:
Are you a visionary product leader ready to redefine how patients and providers engage with healthcare technology? We are seeking a strategic, customer-centric, and results-driven Senior Director of Product to lead the vision, strategy, and execution for our customer experience portals. This role will be instrumental in shaping how our customers engage with our digital ecosystem — from self-service to personalized journeys — ensuring every interaction is intuitive, seamless, and value-driven.
Key Areas of Responsibility
- Build, mentor, and scale a high-performing team of Product Managers and Product Owners focused on delivering exceptional digital experiences.
- Define and drive a bold, customer-first product strategy that aligns with business goals.
- Establish and monitor KPIs that reflect customer satisfaction, product adoption, and platform performance.
- Continuously evolve the portal suite to stay ahead of customer expectations and market trends, leveraging both organic innovation and strategic acquisitions.
- Ensure a unified, seamless experience across all digital channels, aligning with broader product and business strategies.
- Collaborate cross-functionally with engineering, UX, marketing, legal, finance, operations, sales, and customer success to bring high-impact features to life.
- Leverage customer insights, behavioral data, and market research to inform product decisions and prioritize investments.
- Foster a culture of innovation, continuous improvement, and deep customer empathy across the product organization.
- Spearhead new product development, pilots, and R&D initiatives.
- Ensure compliance with HIPAA and other healthcare regulations.
- Champion the company’s core values and foster a culture of excellence.
QualificationsJOB REQUIREMENTS (Education, Experience, and Training):
- 10+ years of progressive product leadership experience in health-tech or digital health, including market analysis, product conceptualization, development, launch, and lifecycle management. Demonstrated success leading product strategy for customer-facing portals, platforms, or digital self-service experiences highly desirable.
- 8+ years of strong leadership experience with a track record of building and mentoring high-performing product teams.
- Deep understanding of customer journey design, personalization, and digital engagement strategies.
- Strong cross-functional collaboration skills, with the ability to align business units (sales, marketing, service lines) and IT teams toward shared goals.
- Experience managing complex, high-impact projects with significant financial and operational implications.
- Strong communication and stakeholder management skills, with the ability to influence at all levels.
- A passion for creating intuitive, scalable products that deliver measurable business and customer outcomes.
- Adaptability and composure in fast-paced, evolving environments.
- Bachelor’s degree required or related 15+ years’ experience.
COMPENSATION
The salary range for this position is $170K to $190K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.
#LI – VG1
