Vimeo enables anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies.
As a Principal Researcher, you will work collaboratively with team members across the organization to successfully implement research initiatives that help develop deep customer empathy and understanding. You’ll have a direct impact on Vimeo’s business (think uploading video, team collaboration, customization tools, video interaction tools and much more). We have a big vision to make the power of video accessible to everyone, and we need motivated, passionate team members to help us get there.
What you’ll do:
- Leverage mastery of your craft to help your product group succeed.
- Manage and conduct UX research across all aspects of the Vimeo platform, and synthesize research findings into actionable insights for the Vimeo roadmap.
- Utilize existing research and data, integrating new sources of data to ensure the most impactful insights are shared with internal stakeholders.
- Work to streamline research operations across all research activities.
- Lead recruitment efforts and moderation for all in-house 1:1 sessions, presenting findings to key stakeholders.
- Maintain and contribute to Vimeo’s Research Toolkit (i.e. maintain stakeholder self service tools & templates).
- Drive efforts to continually innovate primary research data collection.
- Develop streamlined reporting and dashboards with various data sets, across insights teams and other functions in the organization.
- Lead programming and testing efforts across various survey instruments/tools, collaborating with the Analytics & Testing team to integrate research findings with behavioral data to offer holistic insights.
- Find opportunities to streamline workflow processes across product teams.
- Utilize quantitative research skills relating to survey design, programming, data tabulations, reporting, and vendor management.
- Partner with Vimeo Security team to ensure data privacy and security.
- Mentor the team and lead the charge on lifting key business metrics that help Vimeo to grow.
Skills and knowledge you should possess:
- 6-8+ years of experience in conducting and gathering consumer insights and market research, ideally within technical, digital, and/or video-product worlds.
- Experience with survey programming software such as Decipher, Qualtrics, Survey Monkey, Google Forms, etc.
- Familiarity with UserTesting.com and SPSS is a plus.
- Strong in Excel and G-Suite Slides, Keynote.
- Experience creating & sharing data visualizations that tell a clear story.
- Comfortable working collaboratively and independently in a fast-paced, dynamic environment.
- Ability to balance the big picture and day-to-day tasks, with strong prioritization skills and the ability to juggle multiple projects.
- Persuasive written and verbal communication skills to influence business partners and senior leaders across the organization.
- Demonstrated experience working with product and engineering teams to conduct discovery, usability, and performance research, providing clear recommendations.
- Excellent interpersonal qualities; ability to collaborate effectively using a broad range of influence styles to drive desired results; works well with others and is considered a true standout colleague.
- Ability to be autonomous – you take initiative and ownership of projects while collaborating with cross-functional partners and other designers, by seeking and giving feedback with a positive sense of curiosity and encouragement!
- Fluency writing test plans and discussion guides for in-house/moderated or self-moderated research.
Base Salary Range:
- NYC Metro, Bay Area, Seattle, & Los Angeles: $158,000 – $216,500
- All other US cities outside above metro areas: $142,200 – $194,850
At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment, and location. Base salary is just one component of Vimeo’s total rewards philosophy.
We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs.
We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.
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About Us:
Vimeo (NASDAQ: VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world’s largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
