Customer Value Advocate Manager

Our Mission: 

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. 

Our People: 

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. 

We want 6sense to be the best chapter of your career. 

As the Customer Value Advocate Manager, you are responsible for designing and executing strategic initiatives to reduce churn and maximize customer value across high-priority, at-risk accounts. You serve as a strategic advisor and renewal partner to Customer Success Managers (CSMs), Front Line Managers (FLMs) and our Executive Leadership Team, driving retention through proactive engagement, cross-functional collaboration, and tailored customer strategies to increase renewal likelihood.

Key Responsibilities:
Churn Risk Mitigation & Strategic Renewal Support

• Identify and engage with red and at-risk accounts to increase renewal likelihood.
• Partner with CSMs to develop renewal strategies, pricing proposals, and customer-facing materials.
• Lead customer-facing engagements for near-term renewals and provide strategic support for longer-term accounts.
• Support and manage accounts during CSM family/medical leave, departures from the business or overall account coverage. 

Proactive Monitoring and Engagement

• Monitor, flag and engage with accounts showing decreased usage and activity via customer health score, adoption dashboard and triage dashboards in Tableau.
• Run plays to increase adoption focuses on specified product showing a decreased trend (CE, SI, ABM)
• Track increase in adoption post engagement and trainings.

Program Development & Enablement

• Launch and support the ICU Model and Swimlanes, including the ICU Hub, Renewal Clinics, and other at risk Playbooks.
• Create frameworks to track ICU impact, including TRD saved, win rates, and engagement metrics.

Cross-Functional Collaboration

• Work closely with FLM’s, Marketing, Product, Enablement, and CS Ops to align ICU efforts with broader customer success goals.
• Partner with Support and PC team

Leadership & Communication

• Act as a strategic advisor to CS leadership, identifying common themes across segments, managing key initiatives and communications.
• Lead bi-weekly working groups, offsite resilience training, and renewal clinics across EMEA and NA.

Base Salary Range: $137,244.00 – $201,291.20. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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Our Benefits: 

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. 

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. 

Equal Opportunity Employer: 

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. 

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to [email protected]