POS-29358
The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Strategy and Operations Analyst to join our team. In this role, you will provide financial analysis, modeling, and forecasting support for our Revenue Retention metrics, as well as help drive business decisions through financial insights.
In this role you will:
- Provide data-driven, operational and decision-making support to the Customer Success organization and management team
- Support our operating cadence monthly, quarterly and annual performance analysis, forecasting and business reviews
- Run the CS metric forecasts and liaise with leadership and finance on any risk/opportunity
- Respond to business requests, compile root cause analyses and solve common issues
- Support cross-functional programs, processes, and systems to drive performance and productivity improvements
We are looking for people who have:
- A Customer-First mindset and passion for supporting customer-facing teams
- Have strong communication skills and are excited by the prospect of collaborating across HubSpot and translating data into insights
- Have advanced Excel knowledge, SQL, Python, and data visualization software experience (Looker, Tableau, etc.); Experience with, R (or similar statistical tools) a plus
- Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
- Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
- Prior experience in management consulting, finance, strategy & ops a plus
- Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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