Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the “Best Engineering Department” awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives.
What You’ll Do:
- Build a resilient, secure, and efficient cloud based observability platform.
- Monitor and troubleshoot platform issues, including finding solutions to reduce known issues.
- Build and scale the observability infrastructure to meet rapidly increasing demand.
- Develop and improve operational practices and procedures.
- Sample projects:
- Improve database monitoring: develop custom prometheus exporters in Go for use cases that go beyond what is possible with SQL exporter. Create Grafana dashboards and alerts for these new metrics.
- MCP servers for observability: deploy MCP server to integrate our observability stack with our LLM tools.
What We Look For:
- 8+ years of relevant production-level experience.
- Experience with VictoriaMetrics.
- Experience with Sumologic.
- Experience with tracing tools (e.g. OpenTelemetry, Honeycomb, Tempo).
- Experience with profiling tools (e.g. Pyroscope)
- Knowledge of cloud monitoring, logging and cost management tools.
- Programming/scripting knowledge (Go, Java, or Python) and understanding of JVM concepts.
- In-depth knowledge of AWS services, hands-on experience in AWS provisioning using terraform.
- Experience with containerized applications and Kubernetes / EKS. Creating and updating / maintaining Helm charts.
- Understanding of microservices architecture and debugging/investigation techniques.
- Strong understanding of systems, networking and troubleshooting techniques.
- Experience in automated build pipeline, continuous integration and continuous deployment.
- Ability to operate in an agile, entrepreneurial start-up environment.
- Experience with running Linux in production.
Our Tech Stack:
- Monitoring: VictoriaMetrics, Grafana, Prometheus, OpenTelemetry, Honeycomb, Sumologic.
- Infrastructure as code: Terraform.
- CD: GitOps, ArgoCD, ArgoRollouts.
- CI: Tekton.
- Scripting: Bash.
- Programming: Golang (preferred).
- AWS: EKS, Cloudwatch, S3, DynamodDB, RDS, SNS, SQS, Lambda.
What We Offer You:
- Competitive salary and stock option plan.
- 100% paid coverage of medical, dental and vision insurance.
- Flexible PTO.
- Learning stipend for personal growth and development.
- Paid parental leave.
- Health & wellness initiatives.
#LI-Remote #BI-Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade’s Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.
