Customer Success Manager (B2B)

Description

At Nebius Academy Latam, we help companies in Argentina and across the region adopt Artificial Intelligence at scale with programs designed for both technical teams (AI-Assisted Programming, LLMs, Machine Learning) and business teams (AI for Managers, AI for Sales, Change Management).

Our unique value lies in operating at the intersection of technology and business: we combine a powerful learning platform with international AI experts to accelerate time-to-value in AI adoption projects.

Please submit all resumes or CV’s in English.

We are seeking an experienced, hands-on Customer Success Manager with a strong background in B2B client management. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.

What you will do

• Act as the primary point of contact for B2B clients, ensuring clear communication, timely support, and proactive management of their needs.
• Coordinate guidance roles (experts, tutors, technical support, reviewers) to deliver a seamless and high-quality learning and onboarding experience.
• Collaborate with internal teams (Sales, Product, Technical Support, and Experts) to align client expectations and ensure smooth resolution of issues.
• Monitor client engagement, retention rates, and usage data to identify trends, address challenges, and optimize the customer journey.
• Organize check-ins, feedback sessions, and improvement initiatives to strengthen client relationships and drive customer success.
• Create impactful presentations, reports, and visual content with tools like Miro, Figma, Canva, Google Suite; manage multi-channel communication (Slack, WhatsApp, email).

Requirements

• Possess at least 2+ years of proven experience in customer success, client management, or a related customer-facing role within a B2B environment.
• Demonstrate strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.
• Exhibit excellent communication skills in both English and Spanish, with the ability to articulate complex ideas clearly and professionally.
• Be highly organized and detail-oriented, with proven experience in managing customer relationships and support processes.
• Display a proactive and solution-oriented mindset, consistently looking for ways to improve client engagement and satisfaction.
• Prior experience working in the EdTech or tech industries, with a solid understanding of the challenges and opportunities in these sectors.

Nice to Have

• Experience in process building and continuous improvement initiatives within a customer success framework.
• Background in project management or team leadership, with the potential to grow into higher leadership roles as our customer success framework expands.

What we can offer you

• Competitive compensation range: $2,500 – $3,000 pending experience and skills.
• Full time, remote opportunity: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
• Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
• Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
• Opportunities to grow: We are a growing team with a expanding client base, there are several opportunities to grow professionally with us!

Disclosures

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
• Nebius Academy is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.