Position: Field Training Audiologist
Reports to Title: Director of Training and Education or Training Team Manager
Department/Division: Training/Commercial Sales Team
Primary Work Location: North America
Must live in Dallas, TX
Job Code/Classification: Salary; Exempt
Position Overview
The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound product lines. The position also functions to provide audiological support, which includes hearing aid fitting and troubleshooting assistance, to influence buying behavior change from our customers. This position also includes providing audiology, technical and product training to ReSound employees. This position requires extensive field travel over large geographies with overnights on a weekly basis.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The Role Expectations are:
- Regularly communicate pertinent account information to territory sales team members
- Execute high quality and consistent customer trainings using Adult Learning Principles to illicit product buying behavior change
- Support sales of ReSound products within the US by working closely and cohesively with assigned sales teams
- Create customer training needs assessments and training plans to provide appropriate training solutions for accounts with measurable outcomes
- Assist sales teams and overall sales support at national level conventions
- Primary events include, but are not limited to, the following: Consumer Education Seminars, Open Houses, and CEU Seminars and ongoing “in clinic” product training sessions
- Play key role in promotion and demonstration of products during launch trainings
- Provide consultative resources which will help develop the business growth of the customer to meet ReSound’s business needs
- Schedule travel independently and within corporate guidelines that maximize the effectiveness and cost efficiencies while maintaining a full zoned week schedule.
- Maintain appropriate administrative records. This includes maintaining expenses within published corporate guidelines, keeping your work calendar and zonal planning up to date, and attending all team and management calls
- Interact with Marketing, Sales, Customer Service, Product Management, Technical Support and Research & Development to ensure quality customer experiences
- Continuously develop training content through provided materials as well as creation of new materials
- Other duties as assigned by management
Competencies (Knowledge and Skills needed for this position.)
- Follow the HR policy including all company and department policies and procedures.
- Meet all performance and behavior expectations outlined in the company performance appraisal, P2E/IDP, and those communicated by management.
- Perform responsibilities as directed, achieving desired results within expected timeframes and with a high degree of quality and professionalism
- Follow good safety practices in all activities
- Establish and maintain positive and productive work as well as relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development
- Safeguard sensitive and confidential company information
- Strong leadership and analytical skills
- Strong interpersonal communication skills
- Able to resolve problems and complex issues at higher levels including interpersonal conflict
- Excellent computer skills and proficiency using Microsoft Suite (Teams, PowerPoint, Word, Outlook, Excel, and SharePoint), as well as Workday and Salesforce.com
- Independently prioritize and forecast a balanced diverse work schedule through organization and time management skills
- Proficient with oral and written communication across and upward
- Confident in public speaking and workshop facilitations
Desired Qualifications
Required Education (if necessary):
- AuD or PhD in Audiology. Master’s Degree in Audiology considered
- Current state license in Audiology
Experience:
- Clinical experience fitting patients with amplification in a variety of audiological environments
Travel:
- Extensive travel by air, auto and train
- Ability to travel 75% of the time
- Ability to manage travel expenses through personal and corporate reimbursement
Direct reports: None
Indirect reports: None
Working Environment: Field based
Physical Demands: Must be able to lift 15Ibs at a time, sitting, walking, standing, long and frequent air and land travel
Position Type and Expected Hours of Work: Salaried position
About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.
What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
– Generous Benefits including PTO and Paid Holidays
– 401k with Company match
– Paid Parental Leave & Transition Back to Work Benefits
– Company HSA Contributions
– Free Hearing Aids for Family Members
We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle – from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $98,000 to $108,000. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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