Ready to join the future of work?
Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎
Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩
This role is a key position within the organization and responsible for the onboarding of GEO workers and clients across the globe. The Onboarding Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard. This role will work closely with the Sales, Solutions Consulting, Operations, and in-country partner teams to ensure employees are onboarded smoothly and compliantly. The Onboarding Specialist may also act as project leader to ensure successful and timely implementation of large volume or complex onboards.
Key Responsibilities:
- Manage end to end process of onboarding for GEO workers and clients.
- Facilitate creation, review, and approval of employment agreements.
- Provide local legislation and HR knowledge to clients for the location in which they are onboarding workers.
- Work collaboratively with in-country experts and local market specialists throughout the onboarding process.
- Demonstrate in depth knowledge of GEO processes.
- Attend client calls as needed during the onboarding period
- Ensure necessary benefits are obtained during onboarding working with relevant parties.
- Ensure background checks are completed as requested.
- Ensure worker data and onboarding documentation is completed, filed, and input prior to transfer to Operations Team.
- Adaption of the pre-created payroll calendars to issue to clients. Responsible for creation if moving into a new territory.
- Point of contact for workers queries during on boarding.
- Ensure that clients receive set-up and deposit invoices during the onboard and that invoices are accurate, and that payment is received in a timely manner.
- Set up clients and workers within the Global system.
- Provide clients and workers with the necessary Global system documentation.
- Update monthly payroll files once worker has been onboarded.
- Provide a thorough handover to the Operations team upon completion of the onboard.
- Project manage large or complex onboards to ensure successful implementation.
- Follow-up with clients who have not begun the onboarding process yet and build urgency for the return of the onboarding form.
- Provide follow-up and assistance for clients who are unable to begin the onboarding process by introducing partners or offering solutions as able.
- Ensure SLA’s achievement and high level of client satisfaction with the onboarding process.
Skills needed:
- Minimum of 2-year experience in a customer service or client-facing role
- HR administration/coordination or implementation experience preferred
- Excellent written and oral communication skills
- Ability to communicate complex concepts to clients
- Ability to multi-task and prioritize
- High proficiency in problem-solving
- Self-directed individual with initiative
- Excellent attention to detail
- Microsoft Office Suite proficiency required
- Strong geographical knowledge
- Must have the ability to work in a fast-paced and often changing environment
- Highly organized with a client-focused approach
- Strong verbal and written fluency in English is required
Who we are and what we do:
Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️
Our Global Benefits
- 👨💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- 🧑🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
- 🎁 2 Charitable Days: Contribute to causes you believe in.
- 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
- 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
Why become a Guardian:
- ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps:
To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position’s requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
