Service Delivery Lead – US

Remote from
USA flag
USA
Salary, yearly, USD
95,000 - 123,000
Employment type
Full Time,
Job posted
Apply before
15 Nov 2025
Experience level
Senior
Views / Applies
76 / 9

About Roboyo

Empowering enterprises with agentic AI and intelligent automation, transforming business processes with scalable, human-centric solutions.

Verified job posting
This job post has been manually reviewed for authenticity and compliance.

Roboyo is not a typical technology consultancy. We have been at the forefront of Business Process Automation since the sector began, less than a decade ago.

We started as pioneers. Today, we are the world’s largest specialist Intelligent Automation company and remain at the cutting edge. Our growth, success, and contribution to the success of our clients are a result of one thing – our people.

We are united by our purpose, to take what’s possible to the next level – for our clients, our business, and for each other.

At Roboyo, you will experience a fun and innovative work environment with a dynamic and ambitious team passionate about technology and automation.

About the Company:

Roboyo is a global AI & Intelligent Automation solutions provider helping global enterprises unlock value through automation, data-driven transformation, and advanced AI technologies. Our mission is to redefine business performance by combining deep domain expertise, technology innovation, and a consulting-led approach to transformation.

Role Overview:

We are seeking a seasoned Senior Leader for our Consulting practice with a focus on Business Development to drive strategic growth and client transformation engagements across key industries. The ideal candidate will bring a strong blend of consulting acumen, business development expertise, and a deep understanding of Process Mining, AI, and intelligent automation technologies. This leader will play a pivotal role in shaping the company’s growth trajectory through consultative selling, solution incubation, and partnership development.
Key Responsibilities:
General: 

  • Lead one of our key pillars within the North America consulting practice, contribute to thought leadership and growth strategies

  • Be a visible leader within the consulting practice and support strategic and operations development in the Americas
  • Lead a team of consultants across multiple geographies (USA / Mexico / Canada)
  • Head the regional Process Mining practice, leveraging platforms such as Celonis & UiPath to identify inefficiencies across business processes
  • Drive partnership & GTM with selected key technology partners
  • Develop long-term client relationships and play an active role in business development for new and existing clients
  • Lead consulting engagements to assess business processes, identify automation opportunities, and recommend solutions that deliver measurable ROI.

Business Development & Growth:

  • Lead our Partnership Channel front with Celonis (Process Mining) & Microsoft (Power Platform) – Including joint GTM
  • Contribute to regional revenue through strategic account expansion and new business development
  • Work in collaboration with the Sales team (Chief Growth Officer & Account Executives) to Identify, qualify, and close strategic opportunities in AI, Automation, and Digital Transformation
  • Build and manage executive-level relationships with C-Levels, innovation leaders, and key decision-makers
  • Provide strategic advisory services to help clients adopt an “Automation First” approach to maximize value from intelligent automation.
  • Partner with marketing and delivery teams to develop thought leadership, case studies, and client success stories.
  • Travel and meet with customers as required to maintain relationships and oversee delivery

Delivery – Consulting & Advisory: 
 

  • Oversee consulting and engineering delivery for multiple intelligent automation and AI engagements simultaneously

  • Lead and deliver large, complex client engagements with a focus on operating model design, intelligent automation strategy, and process optimization

  • Advise clients on implementing and scaling process automation solutions, with a focus on RPA, Process Mining, Low -Code, Testing, and Artificial Intelligence

  • Translate complex data into clear, actionable insights for senior stakeholders and C-suite executives to guide strategic decisions and drive adoption of intelligent automation & Agentic AI
  • Act as a trusted advisor to clients on emerging AI technologies & market trends

Leadership & Team management:

  • Drive cross-functional collaboration between sales, delivery & Managed Services teams
  • Contribute to organizational strategy, service portfolio expansion, and partnership ecosystem development.
  • Hire, mentor, and develop consulting talent, supporting performance, retention, and career growth

Required Qualifications:

  • MBA / MSc or advanced degree in Business, Technology, or a related field.
  • Experience in industries such as BFSI, Healthcare, Manufacturing, Retail, or Energy.
  • 10+ years of experience in consulting, business development, or digital transformation leadership, preferably in technology or professional services firms.
  • Proven track record of developing and closing complex enterprise deals in AI, Process Mining, Automation (RPA/IPA), or Data Analytics domains.
  • Strong consulting and solutioning experience—ability to translate business challenges into technology-driven solutions.
  • Excellent executive communication, stakeholder management, and negotiation skills.
  • Strong presentation skills (PPT)
  • Deep understanding of AI, Automation platforms (Celonis, UiPath, Microsoft), and related digital technologies.
  • Experience in driving partnership channel & GTM with Celonis and / or Microsoft
  • Experience in managing P&L or business units will be a strong plus.
  • Global exposure and experience in managing multi-geography engagements & teams will be a strong plus.
  • Passion for innovation, entrepreneurship, and emerging technologies.

Salary Range US$95,000—$123,000 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Privacy Notice: By applying, you consent to the processing of your personal data for recruitment purposes in line with our Privacy Policy: https://roboyo.global/data-privacy/

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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