Customer Service Agent

Remote from: Philippines
Salary, yearly, PHP: 216,000 - 216,000
Department: Customer Success
Employment type: Full Time,
Job posted: 16 Oct 2025
Apply before: 16 Nov 2025
Experience level: Midweight
Views / Applies: 27 / 2

We believe in enabling exceptional people to strike the best work-life balance by being able to work remotely from anywhere, anyhow.

Outsourcing/Offshoring
2014

Actively Hiring

We are seeking a motivated and results-oriented Dialing Agent to join our team. As a Dialing Agent, you will be responsible for providing exceptional service to customers, handling inquiries, and issues, and maintaining strong customer relationships. The ideal candidate has excellent communication skills, a high conversion rate, and the ability to work collaboratively with the team. You must be willing to work on a graveyard shift.
Offer: PHP 18,000 Base + PHP 6,000 KPI Bonus
Please take note that this is a two-month project only.

Key Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets.

Requirements

Good to have at least 1 – 2 years of experience doing outbound calls in a BPO/high-volume environment, freshers are also welcome
Must be open to graveyard shift/shifting schedules
Preferably someone with experience in Customer Service, Voice based Support, very good communication skills, and good stability.
Should not be jumping jobs.
Must have a laptop or desktop which meets the minimum qualifications:
Processor: Core i5 or higher
RAM – 8GB or higher
Bandwidth Requirements Minimum: Download Speed: at least 10 Mbps, and Upload Speed: at least 10 Mbps
A quiet, private place in your home where you can work without background.

Benefits:

Work from home
Access to diverse projects
Opportunities for professional growth
Collaboration with diverse teams
No commute time
No dress code (unless there’s a meeting!)
Eco-friendly work lifestyle
Exposure to a multicultural team
Potential for long-term engagement
Improved work-life balance

About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-NY1

Apply now >