Lead Case Manager

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 22 Oct 2025
Apply before: 22 Nov 2025
Experience level: Senior
Views / Applies: 3421 / 1154

Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally.

Security & Investigations
1997

Actively Hiring

POSITION DESCRIPTION: Lead Case Manager

QUALIFICATIONS:

Bachelor’s Degree from four-year college or university; experience in investigations and knowledge of the investigation process to include thorough understanding of Intelligence Community Directive (ICD) 704 requirements; or equivalent combination of education and experience.
Supervisory experience is desirable
Minimum 2 years’ experience as a Case Manager on a Personnel Security Investigative Project for a U.S. Government Client.
High reasoning skills, including ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form.
Intermediate math skills, including ability to calculate figures and amounts. High language skills, including ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to present information in an effective manner to senior management. High computer skills and ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet and E-mail.
Must be a U.S. citizen and able to obtain US Government Clearance.

RESPONSIBILITIES:

Supervises Case Reviewers in the performance of assigned tasks and ensures established standards are achieved.
Provides input and recommendations to the Project Manager on employee performance reviews.
Provides input and recommendations on corrective action to the Project Manager concerning employee performance problems.
Performs second and third level quality review on Report of Investigations prior to submission to on-site Government representative.

Provides training and guidance to investigators on investigative and formatting requirements.
Monitors and prioritize pending cases to ensure compliance with delivery due dates.
Performs quality checks and ensures necessary actions are taken to complete cases on time.
Reviews comments made by Case Reviewers on Investigator Quality Performance remarks.
Other duties as assigned.

BENEFITS:

Constellis offers a comprehensive, total rewards package that includes competitive compensation, a flexible benefits package, work-life balance, and tailored career development programs that reflect its commitment to creating a diverse and supportive workplace.

Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS:

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday through Friday from 9 am to 6 pm, however, some extended or weekend hours may be required. The position does not require regular travel.

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