Job Description Summary
All resources, and logistics required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Roles and Responsibilities
Reports to Service Director and communicate closely with PS Customer, Service Director, CPMs, TFAs and Project Management Group for maintaining project consistency through ITO to OTR phase.
• To manage outage/ Value Pack events schedule planning and execution.
• Working with CPMs for NU warranty execution.
• Produce customer management & planning including outage planning-TFA, craft, tooling, pre/post outage meetings, and cost estimation.
• Project Management (Outage, VP’s) including on job cost tracking, productivity/ P6 implementation, and manage execution risk/FMEA.
• Drive review and improvement of On Time Delivery, Outage Cost & Productivity. Update and maintain CDSi file, control manhour cost and pacing.
• Support ITO & CPMs for project quotation including work scope, site condition check, preliminary safety and risk analysis to identify potential issues or obstacles and to minimize cost impact for site execution.
• Organize outage readiness review, ensuring proper execution document are prepared (QCP, Field Procedures, EHS, others), prepare event report and conduct post outage review.
• Supports sourcing and RFQ for internal/external suppliers needs for the project, project scheduling, detail execution planning, safety and risk analysis, logistics, documentation, customer meeting and local regulation compliance.
• To build execution database to improve productivity for future project.
• Working with web systems applications such as EV/FV Field Services Portal, etc. for proper planning and forecasting on labor, tooling, vendor management.
• Coordinate the technical communications between customer engineering staff and GE Engineering and
assist expediting engineering supports.
• Be on site during the emergency situations and investigate/escalate site issues.
• Respond to forced outages for quick response time and necessary resources to restore the site unit to operating conditions in a timely manner.
• Conduct technical communication to customer staff on unit operations and maintenances, new technology and new products.
• Provide supports to China engineering station program, including data collections & analysis of unit operations, generating unit operations report, communications with GE M&D center etc.
Qualifications Required:
• Bachelor of Science in Engineering or equivalent
• 5 years of experience with turbine installation, maintenance or manufacturing/repairing processes
• PC proficiency, web applications including advanced Excel skills
• Able to interface effectively with all levels of the organization and external customers
• Demonstrated verbal and written communication skills
• Good knowledge of GE gas/steam turbines and generators
Desired Characteristics
• Strong organization and project management skills
• Ability to rationalize data to determine underlying business process it represents
• Prior experience working with cross-functional teams to develop solutions is preferred
• Knowledge of Contractual Services business and OTR
• Demonstrated experience planning and conducting meetings with external customers
• Strong document control skills
• Six Sigma training is preferred
• Sound business and financial understanding
• Field Services experience is preferred
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
Additional Information
Relocation Assistance Provided: Yes
#LI-Remote – This is a remote position
