Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities:
Including, but not limited to the following:
- Manage international quantitative market research projects through entire project life cycle including:
- Project specifications review, project setup, resource planning, fieldwork and timelines planning
- Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
- Coordination of programming, translations, overlays, and testing, ensuring quality standards and timelines are met
- Project launch execution and analysis, with detailed feedback to clients with a solution approach
- Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget, and achieving project financial goals
- Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner
- Provide to client the agreed deliverables within expected timelines and quality
- Meet billing deadlines and goals, ensuring high adherence to internal processes
- Offering excellent client service ensuring the client satisfaction with the project progress and delivery
- Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager
- Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
- Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
- Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
- Assisting with training of any new team members, as well as the training needs of current employees.
Qualifications
Education and Training Required:
Bachelor’s Degree or equivalent work experience
Minimum Experience:
Must have 2-3 years’ experience in market research project management, preferably in healthcare
Must have experience working on full-service projects that include programming element
Knowledge, Skill, Ability:
- Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
- Able to work well under pressure and meet deadlines.
- Have exceptional written and verbal communication skills.
- Have strong Microsoft Office skills, including Excel, Outlook, and Word.
- have well-developed analytical and problem-solving skills.
- Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
- Have the ability to manage multiple online research projects accurately and on time in a fast-paced environment where moving deadlines and other changes often occur in real time.
Company Disclaimer: This job description does not represent an all-exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.
Additional Information
*Working hours: EU time zone
Please submit your CV in English
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