We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
About the Opportunity
UserTesting is evolving our engineering foundation into a cohesive, modern platform, one that empowers developers to move quickly with confidence while ensuring our systems remain secure, reliable, and efficient.
We are looking for an experienced Senior Infrastructure & Platform Engineer to help build and scale the internal platform capabilities that underpin the UserTesting product. This role sits within the Operations & Infrastructure team, part of the broader Platform group, and focuses on creating opinionated, well-designed infrastructure and developer experiences that reduce cognitive load and accelerate delivery.
What You Will Do
Design, build, and maintain AWS infrastructure using Terraform, reusable modules, and modern IaC patterns.
Develop and operate Kubernetes (EKS) clusters, ensuring scalability, cost effectiveness, and secure-by-default configurations.
Shape and evolve internal platform capabilities: golden paths, templates, and self-service tooling that enable engineering teams to ship faster and safer.
Enhance and standardize CI/CD experiences using GitHub Actions to promote consistency, reliability, and high developer satisfaction.
Implement policy-as-code and automated guardrails that embed security, cost controls, and operational excellence into the platform layer.
Build and maintain shared monitoring, metrics, and logging foundations (Prometheus, Grafana, Datadog, etc.).
Work closely with product engineering teams to understand friction points and co-design abstractions that simplify complex infrastructure concerns.
Improve internal documentation, onboarding guides, and developer experiences that scale through self-service, not manual support.
What You Bring
7+ years in Infrastructure, SRE, DevOps, or similar roles supporting cloud-native SaaS environments.
Deep proficiency with AWS services (compute, networking, IAM, storage) and Kubernetes at production scale (preferably EKS).
Expertise in Terraform, GitHub Actions, and automation-first workflows.
Strong scripting ability (Python, Bash) and hands-on experience with observability tooling.
A platform-product mindset: you care about user experience, maintainability, and measurable improvements to developer velocity.
Passion for automation, well-designed abstractions, and building systems that scale with adoption—not headcount.
Ability to partner effectively across teams, communicate clearly, and influence through technical leadership.
Commitment to reliability, security, and performance as built-in characteristics—not afterthoughts.
Why You Will Love Working Here
Shape the future of UserTesting’s internal platform during a pivotal transformation.
Work on high-impact systems that directly improve developer productivity, reliability, and delivery speed.
Collaborate with thoughtful engineers who value quality, simplicity, and innovation.
Enjoy a flexible, outcome-focused environment where ownership and craftsmanship are highly valued.
Help build internal products and paved paths that empower engineering across the company.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
