Technical Product Specialist (Remote, 11PM – 7AM Vietnam time)

Take the clearer route to smart career growth. At clearer.io , we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology – we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.

What You’ll Do:

• Leverage JavaScript, CSS, and HTML to configure and customize the company’s app for customers’ online stores.
• Diagnose and troubleshoot technical issues, providing effective resolutions and guidance to customers.
• Engage with customers via chat and email to address and follow up on support inquiries promptly and professionally.
• Tier 1 and Tier 2 Customer Support teams, as well as the Customer Success team, in resolving technical problems and handling inquiries.
• Partner closely with external collaborators to fulfill their requirements and foster enduring, mutually beneficial relationships.
• Coordinate with cross-functional development teams on integrations, ensuring unresolved issues are escalated appropriately to relevant internal stakeholders.
• Document technical insights in Knowledge Base articles to share knowledge.
• Develop comprehensive documentation to streamline processes and empower Customer Support for independent issue resolution when possible.

What You’ll Bring:

• Bachelor’s degree in a technical field (CS, Engineering) or equivalent practical experience.
• Entry-level role. Ideal for recent graduates or candidates with up to 1 year of professional experience in a technical or customer-facing role.
• Strong understanding of website architecture, functionality, and operations, paired with a proactive, problem-solving mindset for adapting and innovating in dynamic technical environments.
• Proven proficiency in JavaScript, CSS, and HTML for configuring and customizing web applications, with hands-on experience in e-commerce or customer store setups.
• Strong troubleshooting and problem-solving skills to diagnose technical issues and deliver timely, effective resolutions.
• Excellent written and verbal communication skills for handling customer inquiries via chat and email, emphasizing clear and professional follow-up.
• Demonstrated ability to collaborate across teams in resolving technical issues, partnering with external stakeholders to implement requirements and sustain relationships, and facilitating integrations with proper escalation of unresolved matters.
• Proven proficiency in technical writing and documentation, including creating Knowledge Base articles and process-improvement guides to enable Customer Support teams to resolve issues independently.

Qualities:We are seeking professionals who demonstrate the following essential qualities:

• Resilience and Composure
• Advanced Problem-Solving Mindset
• Technical Empathy & Communication
• Continuous Learning and Adaptability
• Accountability and Follow-through
• Teamwork and Process Focus

Why clearer.io?

• We believe in making things simpler – for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. 
• Customers at the heart: We obsess over their needs so we can grow together
• Purposeful progress: We don’t settle. We take initiative and embrace bold thinking.
• Endless innovation: We refine, improve, and take meaningful action
• Always open: We build trust through transparency and global collaboration 

Clearer benefits:

• 100% Remote Culture: Work from anywhere that brings you happiness.
• Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
• Wellness Allowance: Support for classes promoting physical and mental health.
• Time Off: 20 days/year, in addition to Vietnam holidays.
• MacBook Provided.
• Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.
• Continuous Learning: Technical and general workshops, online resources.
• Health and Wellness Benefits: Generali Health Care, annual check-up.
• International Exposure: Enhance expertise and English communication skills.

Working hours: 11:00 PM – 7:00 AM (Vietnam time), Monday to Friday.
We’re here to make things clearer – in e-commerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you!