PART-TIME Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Remote from
Mexico flag
Mexico
Salary, yearly, USD
114,990
Employment type
Part Time,
Job posted
Apply before
18 Feb 2026
Experience level
Entry-Level
Junior
Views / Applies
40 / 10

About Keywords Studios Plc

Bringing global expertise and integrated creative and technology solutions to the video games and entertainment industries.

Verified job posting
This job post has been manually reviewed for authenticity and compliance.

Keywords Studios Mexico is looking for customer service representatives for written support – NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

  • Strong written and verbal communication skills in English and Spanish.
  • Ability to multi-task.
  • Ability to easily adapt in a constant evolution environment
  • Excellent customer service skills
  • Ability to actively listen to instructions and execute tasks communicated.
  • Full-time availability
  • High School Diploma preferred but not required.
  • Living in Mexico City or Estado de Mexico.
  • 23 hours per week.

Benefits

  • Salary: $9,582.47 monthly gross (before taxes)
  • Law Benefits.
  • 2 days off.
  • Career path.

After 3 months:

  • Medical expenses insurance.
  • Saving funds.
  • Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&…

https://www.facebook.com/watch/?v=570454408169826&…

https://www.facebook.com/watch/?v=1108036716785896…

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Part Time, Permanent

Working Pattern: Remote

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar Customer Success remote jobs

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

Jobicy+ Subscription

Jobicy

578 professionals pay to access exclusive and experimental features on Jobicy

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • Weekly job alerts
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Daily job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Featured & Pinned Resume
  • • Custom Resume URL
Go to account ›