HubSpot Customer Service Specialist

The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot’s Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within defined workflows and SLAs.

Customer Service Responsibilities

• Manage and respond to customer support tickets within HubSpot Service Hub
• Communicate with customers via email, live chat, and support inboxes
• Troubleshoot and resolve customer issues, escalating when appropriate
• Maintain accurate ticket statuses, notes, and customer records
• Follow established SLAs, workflows, and support processes
• Identify recurring issues and flag trends to internal teams
• Collaborate with Marketing, Product, and Operations teams as needed
• Update knowledge base articles and internal documentation
• Ensure all customer interactions meet brand and quality standards
• Assist with onboarding, account questions, and general platform guidance
• B2B Data Entry & Reporting
• Perform accurate and consistent B2B data entry within HubSpot, including companies, contacts, deals, tickets, and custom objects
• Maintain data integrity by standardizing fields, enforcing naming conventions, and validating required properties
• Import, clean, deduplicate, and update large datasets using HubSpot tools and CSV workflows
• Manage and maintain custom properties to support reporting, segmentation, and lifecycle tracking
• Build and maintain dashboards and reports to support leadership, sales, marketing, and customer service teams
• Track KPIs related to pipeline performance, ticket resolution, SLAs, onboarding progress, and customer health
• Support B2B reporting needs including account-level views, deal stages, revenue tracking, and trend analysis
• Identify data gaps, inconsistencies, or reporting issues and proactively recommend improvements
• Collaborate with cross-functional teams to ensure CRM data aligns with operational workflows and business goals
• Document data standards, reporting logic, and processes to ensure consistency and scalability

Required Skills & Qualifications

• Hands-on experience using HubSpot Service Hub
• Strong written and verbal communication skills
• Experience working in a ticket-based support environment
• Ability to prioritize and manage multiple requests simultaneously
• High attention to detail and process adherence
• Customer-first mindset with problem-solving skills
• Comfortable working with CRM data and workflows

About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.