Tech Enablement Specialist

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values – we role model our values 100% of the time
6. We Expect High Performance – we set a high standard and we’re not satisfied with being average

The role:

As our Tech Enablement Specialist, you will play a pivotal role in bridging the gap between core IT infrastructure and operational excellence. You will be responsible for the end-to-end lifecycle of our internal technology, from deploying secure solutions via Mobile Device Management (MDM) to applying Agile methodologies that streamline business-critical processes.

This is a highly collaborative, “AI-first” role that requires a blend of technical expertise in tools like JAMF and Zapier with the strategic foresight to identify and remove roadblocks to efficiency. Beyond maintaining system integrity and high service levels, you will act as a key partner to stakeholders across the organization, ensuring our technology stack is not only reliable but serves as a catalyst for productivity and seamless cross-functional teamwork.

Responsibilities

• Applying agile methodologies to streamline internal business processes and deliver practical IT solutions.
• Evaluating, testing, and recommending improvements to software, hardware, and IT systems.
• Deploying new solutions for internal users, identifying and addressing roadblocks to efficiency, and proposing IT practices that enhance system functionality and cost-effectiveness.
• Collaborating with stakeholders to define and document IT requirements, and ensuring that business needs are clearly tracked and delivered in coordination with others.
• Managing projects by overseeing timelines and resources, fostering teamwork, and ensuring successful outcomes.
• Using Mobile Device Management (MDM) to securely deploy and regulate system software.
• Implementing functional solutions that maintain system quality, integrity, and reliability.
• Provisioning, installing, and configuring hardware and software to ensure compatibility and user accessibility.
• Developing and deploying strategies to streamline IT operations and improve overall efficiency.
• Ensuring high levels of user satisfaction and compliance with service-level agreements (SLAs).
• Maintaining a reliable reference system for core technology infrastructure.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring:

• 3+ years of professional experience in IT Operations and end-user technology, with a specialised focus on scaling digital workplace functions.
• A proven track record of managing complex ticket triaging and resolution within a high-growth Service Desk environment.
• Demonstrated ability to manage high-volume BAU operations while simultaneously delivering long-term, scalable IT infrastructure projects.
• Excellent skills in building trusted relationships and partnerships with stakeholders, leveraging influence across the organisation
• Proven experience in identifying, developing, and deploying AI-based solutions and automation (e.g., via Zapier or AI agents) to streamline IT operations and reduce manual overhead.
• Proven experience with core technologies including, but not limited to, Google Workspace, JAMF, Atlassian, Zapier, and Relevance AI.

At Employment Hero, we don’t just talk about a better way to work – we live it. In this role, joining the team means:

• Salary: $80,000 – $100,000 + superannuation.
• Working remotely, with the flexibility to own your time and impact
• Access to cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.